Senior ServiceNow System Administrator and Release Lead

Brief Description Senior ServiceNow Administrator and Release Lead Remote Grant Leading Technology is seeking a Senior ServiceNow Administrator and Release Lead to provide technical leadership, architecture, system administration, technical governance, integration oversight, release management and sustainment support for ServiceNow and Nuvolo solutions in a federal environment. This role serves as a senior technical resource for the FAA FRAMES platform and is responsible for maintaining platform stability while ensuring incident fixes, enhancements, integrations, and technical solutions follow approved architecture, design, configuration, and release standards and support evolving business requirements. The position provides hands-on ServiceNow/Nuvolo administration while establishing technical standards, providing architectural guidance, mentoring development resources, and supporting knowledge transfer and continuity of the FRAMES environment. This position is remote, and the standard hours are 8:00 a.m. to 5:00 p.m. EST. Responsibilities ServiceNow / Nuvolo Administrator and Technical Governance Lead ServiceNow/Nuvolo administration (configure/administer/enhance), platform configuration, maintenance, monitoring, and technical readiness for FAA FRAMESServe as senior technical control point for solution architecture, system design, code/configuration review, integrations, and platform standardsReview and approve architecture, technical designs, code, configurations, integrations, and deployment packages to ensure alignment with approved architecture, security, maintainability, and best practicesAdminister users, groups, roles, access controls, system properties, scheduled jobs, notifications, application configurations, certificates, and related platform settingsReview integration designs and integration control documents (ICDs); and provide technical oversight for upstream/downstream interfaces, REST APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled interfacesMonitor platform health, troubleshoot complex application/integration/configuration issues, and lead root-cause analysis for significant incidents and recurring problemsEstablish and enforce architecture / technical design, development, configuration, code-review, documentation, and platform-governance standardsProvide architectural guidance, technical estimation, solution planning, oversight and mentoring to developers while performing hands-on development for complex troubleshooting or critical remediation, as neededWork with Nuvolo Technical Account Management to assess existing platform configurations, and to identify technical debt, undocumented dependencies, unnecessary customizations, security / performance concerns, and opportunities for improvementLead knowledge retention (e.g., documentation) and knowledge transfer covering architecture, configuration, integration, dataflow, and operational documentationFollow and enforce GLT and client standards for security, accessibility, governance, configuration management, change control, and release management Release Lead Develop and maintain release roadmaps and schedules in coordination with PMO Support, Functional Analyst, Technical Delivery Lead, developers, and testersLead release planning, readiness reviews, configuration management, deployment coordination, rollback planning, and post-release validationEnsure releases have completed required design/code reviews, testing, approvals, documentation, and deployment-readiness activities, including ServiceNow Flow Designer flows, workflows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, APIs, scheduled processes, and other platform componentsCoordinate ServiceNow/Nuvolo upgrades, patches, fixes, enhancements, system/regression testing and phased or incremental releasesUse ServiceNow SDLC capabilities to support user-story traceability, sprint/release planning, testing, and deployment trackingCoordinate release risks, dependencies, upstream/downstream integration impacts, and technical issues with the Technical Delivery Lead and project stakeholdersSupport change-control activities and provide release status, readiness, risks, and post-release results to PMO Support and FAA stakeholders Qualifications And Education Requirements Bachelor degree in Information Technology, Computer Science, Business, Engineering, Math, Science, or a related fieldMinimum of seven to ten (7-10) years of enterprise application development, platform engineering, system administration, or related information technology experienceMinimum of five (5) years of relevant hands-on ServiceNow Technical Lead / Administrator / Architecture experienceAdvanced knowledge of ServiceNow platform architecture and capabilities including tables, forms, users, groups, roles, ACLs, workflows, notifications, reports, dashboards, system properties, scheduled jobs, application configuration, and environment managementWorking knowledge of ServiceNow development technologies including JavaScript, Flow Designer, Business Rules, Script Includes, Client Scripts, APIs, and integration technologies sufficient to guide development teams, perform code reviews, and support complex troubleshooting activitiesDemonstrated experience designing, developing, and supporting integrations between ServiceNow and other upstream and downstream enterprise systemsExperience with ServiceNow IntegrationHub, MID Server, REST APIs, web services, authentication mechanisms, or comparable enterprise integration technologiesDemonstrated hands-on experience with ServiceNow system administration, troubleshooting, production support, upgrades, releases, and platform maintenanceExperience architecting or designing ServiceNow solutions involving multiple applications, integrations, business functions, or user communitiesExperience diagnosing and resolving complex application, platform, integration, data, workflow, security, and performance issuesExperience with configuration management, change management, release management, application lifecycle management, and structured software-development practicesFamiliarity with ServiceNow SDLC tools and Agile/Scrum delivery practices including user stories, backlog management, sprints, tasks, acceptance criteria, testing, and release traceabilityDemonstrated ability to provide technical leadership, conduct design/code reviews, and mentor development resourcesAbility to communicate complex technical concepts, risks, dependencies, and recommendations clearly to technical and non-technical stakeholdersStrong analytical, architecture, troubleshooting, problem-solving, leadership, and technical documentation skillsMust be able to pass a federal background check or obtain a federal public trust clearanceMust live in the United States and be authorized to work in the United States Preferred Skills ServiceNow Certified System Administrator (CSA) certificationServiceNow Certified Application Developer (CAD) certificationServiceNow Certified Implementation Specialist (CIS) or other advanced ServiceNow certificationSignificant hands-on experience administering, configuring, developing, or architecting Nuvolo applicationsExperience with Nuvolo solutions supporting enterprise asset management, facilities management, property management, work management, maintenance management, or related business processesExperience serving as both a hands-on ServiceNow/Nuvolo administrator and senior developer or technical architectExperience assuming technical responsibility for an existing ServiceNow/Nuvolo environment and supporting platform transition, stabilization, or knowledge transferExperience supporting federal government clients, particularly FAA or Department of Transportation environmentsExperience with ServiceNow SDLC/Agile capabilities used to manage user stories, Scrum teams, sprints, testing, and application deliveryExperience with Jira, Confluence, Visio, or similar collaboration, Agile, and technical documentation toolsExperience with ServiceNow CMDB, asset/configuration management, Discovery, or related data-governance capabilitiesExperience with platform architecture, technical governance, configuration management, change management, release management, accessibility, information management, or SOP developmentFamiliarity with federal cybersecurity requirements and security controls applicable to enterprise platforms About Grant Leading Technology Grant Leading Technology (GLT) is a verified Service-Disabled Veteran Owned Small Business (SDVOSB) government contracting firm. GLT provides expert knowledge and skills to deliver agile enterprise solutions and innovative technologies to our clients at the Federal Aviation Administration (FAA), Internal Revenue Service (IRS), Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration (NASA), and other federal and state agencies. We possess exceptional capabilities including, but not limited to, project management, cyber security, construction management, design, and management technology. GLT has been recognized for three consecutive years by Inc. 5000 as one of the fastest-growing private companies in America. Our employees are at the heart of GLT’s success. We value and fully embrace the diversity of individuals and ideas within our workforce. GLT provides a competitive compensation package with benefits that are immediately available. Our base healthcare plan is 100% employer paid and our 401k plan is immediately vested. We also offer paid time off, 11 federal holidays, short/long-term disability, 401k matching, and opportunities for professional development. www.grantleadingtechnology.com Grant Leading Technology is an “equal opportunity employer”. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations will be provided to those who are unable to utilize our online application system due to a disability. Please email recruiting@grantleadingtechnology.com with the subject line “Accommodation”