Senior ServiceNow Platform Engineer

About the role

The Senior ServiceNow Platform Engineer is responsible for the engineering, operations, administration, automation, reliability, and continuous improvement of the enterprise ServiceNow platform. This role serves as a senior technical contributor responsible for designing, implementing, operating, and maintaining scalable platform solutions while driving automation, operational excellence, and modern software delivery practices.

Responsibilities

• Engineer, support, and continuously improve the ServiceNow platform and associated applications.
• Design and implement scalable automation solutions using Flow Designer, IntegrationHub, APIs, and platform-native capabilities.
• Build and maintain modern CI/CD pipelines supporting source control, automated deployment, automated testing, and release governance.
• Develop and maintain platform integrations using REST APIs, web services, and integration frameworks.
• Partner with development teams to establish engineering standards, reusable patterns, and platform best practices.
• Implement automated testing and quality controls utilizing ServiceNow Automated Test Framework (ATF) and related validation capabilities.
• Support platform upgrades, patching, release management, and environment strategy.
• Monitor platform performance, reliability, and operational health while driving continuous improvement initiatives.
• Troubleshoot complex technical issues across platform configurations, integrations, workflows, and automation solutions.
• Collaborate with cybersecurity, risk, and compliance partners to implement secure platform controls and regulatory requirements.
• Participate in platform modernization initiatives focused on automation, developer enablement, and operational efficiency.
• Mentor junior engineers and contribute to engineering documentation, standards, and knowledge sharing.
• Perform day-to-day ServiceNow platform operations and administration, including system health checks, configuration management, user and access support, environment maintenance, and operational runbook execution.
• Respond to platform alerts, incidents, and service degradation events; triage issues, coordinate resolution, document root cause, and implement corrective actions to improve platform stability.
• Perform approved platform changes, releases, configuration updates, and operational maintenance activities in alignment with change management, risk, and compliance requirements.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.

Preferred Skills

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent education and related work experience.
• 5+ years of ServiceNow platform engineering, development, administration, or operations experience.
• 5+ years of experience supporting enterprise-scale ServiceNow environments.
• Experience performing ServiceNow platform administration and operational support in a production environment.
• Experience responding to platform alerts, incidents, and operational events.
• Experience performing technology changes in accordance with enterprise change management practices.
• Experience building and maintaining automated workflows and platform automation solutions.
• Experience implementing or supporting CI/CD pipelines for ServiceNow deployments.
• Experience working with source control platforms such as GitLab, GitHub, or Azure DevOps.
• Experience supporting platform upgrades, releases, patching, and deployment activities.
• Experience integrating ServiceNow with enterprise systems using APIs and web services.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with ITSM, ITOM, CMDB, CSDM, Discovery, Event Management, or IntegrationHub.
• Experience implementing Git-based source control and DevOps practices for ServiceNow.
• Experience with automated testing frameworks and release automation.
• Knowledge of cloud platforms such as AWS or Azure.
• Experience with observability, monitoring, and operational analytics solutions.
• Experience in financial services or other highly regulated environments.

For work locations in Colorado, the annual base salary range is $120K–$150K. For work locations in Virginia, the annual base salary range is $120K–$150K.

Benefits

• Medical, dental, vision, and life insurance.
• Disability and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year, plus 10 sick days (also prorated).
• Paid holidays.

Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.