Senior ServiceNow Platform Engineer

About Our Client:The organization operates in the technology sector, focusing on developing AI-assisted tools to enhance recruiting processes. It addresses challenges in recruitment efficiency and candidate evaluation by leveraging automation and artificial intelligence to support human decision-making. The organization emphasizes security and privacy standards in its operations. About the Opportunity:The SENIOR SERVICENOW PLATFORM ENGINEER is responsible for designing, building, and maintaining enterprise-grade ServiceNow capabilities that support critical business operations. This role ensures platform stability, optimizes configuration, and drives strategic initiatives in automation, Agentic AI, and knowledge management. It provides technical leadership and governance, manages Agile workflows, and communicates platform performance to IT management. The position is crucial for sustaining and advancing the organization’s IT service management infrastructure. Responsibilities:Configure, maintain, and support the ServiceNow platform including workflows, automations, and integrations.Troubleshoot complex platform issues and support major releases and high-impact incidents.Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.Perform routine audits, maintenance, and reviews of access, security, and configuration.Manage the team's ticket queue against SLAs and oversee the Agile backlog and sprint priorities.Present key platform metrics to IT management weekly.Collaborate with administrators, developers, and stakeholders to support workflows and platform strategy. Requirements:5+ years communicating complex ServiceNow concepts clearly to technical and business audiences.5+ years of technical leadership including mentoring, design and code reviews, and enforcing standards.5+ years managing Agile backlogs and ticket queues against SLAs.7+ years advanced ServiceNow development experience including Flow Designer, IntegrationHub, REST/SOAP APIs, OAuth, and Glide scripting.7+ years troubleshooting complex issues and performing root-cause analysis.1+ years experience with ServiceNow Agentic Workflow and AI Agents.1+ years using Claude Cowork or Claude Code for ServiceNow development and prompt engineering.1+ years configuring and securing ServiceNow MCP Server/Client integrations.3+ years experience with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace.1+ years experience with Atlassian products including Jira, JSM, and Confluence. Pay Range and Compensation Package:Base salary range: $141,500 to $203,500 USD.Eligibility for bonus or incentive compensation, equity, and a comprehensive benefits package. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.