Senior Platform Engineer - ServiceNow

About the role

The Senior Platform Engineer plays a critical role in ensuring stability, scalability, and continuous improvement of our enterprise service-management capabilities. As the MTA expands its reliance on digital workflows and automation, the demand for a dedicated engineering resource to support, enhance, and optimize enterprise-wide platforms has become essential toward reducing the MTA IT department’s reliance on a managed service provider.

Responsibilities

• Develops and manages scoping and requirements definition, and ensures traceability to the source.
• Builds, configures, and customizes enterprise platform applications, modules, and workflows, including core service processes such as Incident, Problem, Change, and Service Request.
• Implements integrations with third-party systems using REST, SOAP, and API-based technologies.
• Designs, develops, and optimizes platform-level logic and automation by writing configuration scripts, event-driven code, and workflow execution routines to enforce business rules, manage data operations, and support complex interaction patterns across the enterprise.
• Analyzes system performance issues, applies corrective actions, and manages upgrades.
• Stays current with platform releases, emerging features, and industry best practices for enterprise application ecosystems.
• Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.
• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.
• Utilizes appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.
• Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.
• Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.
• Defines, documents, and executes small projects or sub-projects.
• May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.
• Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement.
• Contributes to identifying, analyzing, and documenting hazards and safety risks.
• Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.
• Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• Implements and manages access controls, roles, permissions, and authentication mechanisms to ensure secure and compliant system operation.
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.
• Performs other duties and tasks as assigned.

Qualifications

• Education: Bachelor’s degree and a minimum of 5 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Experience: 5 years
• Certification(s): Requires at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to: Relevant Certifications Certified Scrum Developer (CSD) Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) Implementation Specialist Certifications (ITSM, CSM, HRSD, ITOM, SAM, HAM, Performance Analytics, Risk and Compliance) ServiceNow Certified Application Developer (CAD), ITIL Foundation preferred Certified Software Development Professional (CSDP) Certified Secure Software Lifecycle Professional (CSSLP)
• Technical Skills: Extensive knowledge of platform technologies with hands-on and high proficiency in the following, among others: Cloud Computing Containerization & Orchestration Azure CI/CD Pipeline Strong analytical, problem-solving, and communication skills Experience developing platform logic and automation using scripting languages (e.g., JavaScript, Glide API), server-side and client-side APIs, reusable code modules, business rules, UI logic, and configuration policies Experience with platform technology modules (ITSM, ITOM, ITAM, HRSD, CSM). Familiarity with platform technology tools (Flow Designer, Studio IDE, Update Sets). Knowledge of web technologies (HTML, CSS, AngularJS). Understanding of platform technology architecture and data model for platform technologies