Senior ServiceNow Developer - SecOps/OT

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role will serve as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands-on implementation.

What You Will Do

Client Delivery

• Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
• Design and configure Security Operations solutions such as Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, or Configuration Compliance.
• Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
• Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
• Model OT devices, sites, equipment and production-process context, configuration items, and relationships using CMDB/CSDM patterns that support asset criticality, reporting, and remediation prioritization.
• Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
• Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.

Business Development

• Serve as a ServiceNow technical subject matter expert during pursuits, solutioning sessions, proposals, and client presentations.
• Help identify opportunities to expand ServiceNow SecOps, OT, and related capabilities within client accounts.
• Contribute technical perspectives to estimates, implementation roadmaps, solution approaches, and statements of work.

Practice Development

• Develop reusable ServiceNow architecture patterns, accelerators, technical standards, and delivery methodologies.
• Mentor developers and consultants while building ServiceNow SecOps and OT technical capabilities across the practice.
• Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.

Requirements

• 4+ years of experience developing and configuring solutions on the ServiceNow platform.
• Deep hands-on implementation experience in at least one specialty: (a) ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, Threat Intelligence or (b) ServiceNow Operational Technology, including Operational Technology Manager/Data Modelling, OT Vulnerability Response, or OT Incident Management.
• Working familiarity with the adjacent Security Operations or Operational Technology domain and the ability to collaborate effectively with specialists across security, IT operations, and industrial operations.
• Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations that affect prioritization and workflow outcomes.
• Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
• Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
• Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Preferred Experience

• Hands-on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.
• Experience working with utilities, manufacturing, energy, transportation, life sciences, or other critical-infrastructure and asset-intensive environments.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Security Incident Response, Vulnerability Response, Data Foundations implementation certifications.
• Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

Pay

Chicago: $121,600—$143,000 USD

Benefits

• Medical, dental, vision, and basic life insurance.
• 401k plan enrollment.
• Employee stock ownership program.
• Annual bonuses.
• Unlimited flexible time off and ten paid holidays throughout the calendar year.
• Ten weeks of paid parental leave available upon hire date.