Senior ServiceNow Developer (ITSM, ITOM, Scoped App) - Remote (USA)

About the role

ICF is seeking a Senior ServiceNow Developer to support a public health agency client Office of the Chief Information Officer (OCIO). This person will have experience in supporting U.S. federal government programs with varied backgrounds and be able to support large and small teams in reaching client goals. This position requires that the job be performed in the United States. ICF monitors employee work locations and blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Responsibilities

• Architect and design solutions: Define and implement ServiceNow architecture standards that align with client business objectives, IT strategy, platform standards, and long-term technical guardrails.
• Lead technical implementation: Design, develop, and configure capabilities across ITSM, ITOM, scoped applications, workflows, business rules, UI policies, integrations, and custom development.
• Support platform administration: Support ATO activities, patching, upgrades, environment clones, MID Server management, performance tuning, and production issue resolution.
• Evaluate and improve deployed applications: Assess existing applications and platform capabilities to identify opportunities for optimization, automation, reduced technical debt, and improved user experience.
• Recommend and document solutions: Use expert knowledge of ServiceNow capabilities, client usage patterns, product entitlements, and federal program priorities to recommend practical solutions for client consideration.
• Perform hands-on development: Deliver solutions spanning out-of-the-box features, custom applications, integrations, and scoped app development.
• Collaborate across delivery teams: Work with product owners, business analysts, developers, client stakeholders, and technical teams to translate business needs into scalable, standards-based solutions.
• Participate in Agile delivery: Support sprint planning, reviews, retrospectives, backlog refinement, solution discussions, and other Agile or SAFe ceremonies.
• Provide technical oversight: Conduct code reviews, guide development standards, and ensure implementation patterns are maintainable and aligned with ServiceNow best practices.
• Maintain documentation and knowledge sharing: Create architecture diagrams, configuration specifications, workflow designs, data models, integration approaches, implementation guidance, and knowledge-sharing materials.
• Support security and compliance: Ensure configurations and customizations align with federal security, compliance, accessibility, and operational requirements.
• Grow the ServiceNow practice: Contribute subject matter expertise to proposals, solutioning, technical demonstrations, communities of practice, and reusable delivery assets.

Requirements