Senior ServiceNow Developer (REMOTE)

Employment Type: Full time

About the Role

A ServiceNow developer to design, code, debug, test and implement major/difficult programming modifications, changes and new development. Will proactively analyze, recommend and implement solutions to provide continuous system availability and improve performance. Troubleshoots and resolves highly complex and unique system problems, failures and issues.

Responsibilities

• Design, develop, and implement solutions within the ServiceNow platform, maintaining and improving the following modules: ITSM, ITOM, ITAM, DevOps (Agile), SecOps.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Work with product owners/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows, and business use cases.
• Perform operational administrative tasks as needed.
• Assist with report configuration and maintenance.
• Configure and maintain data integrations between ServiceNow and other systems.
• Design and develop ServiceNow Forms, Tables, and Modules.
• Develop Workflow/Flow Design to drive Approvals and Process Lifecycle.
• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting (including CMS/Service Portal).
• Design, create, and configure Notifications, UI Pages, UI Macros, Script Includes, and Formatters in ServiceNow.
• Design, develop, enhance, debug, and implement software.
• Troubleshoot production problems related to software applications.
• Research, test, build, and coordinate the conversion and/or integration of new products based on client requirements.
• Address problems of systems integration, compatibility, and multiple platforms.
• Consult with project teams and end users to identify application requirements.
• Perform feasibility analysis on potential future projects for management.
• Assist in the evaluation and recommendation of application software packages, application integration, and testing tools.
• Resolve problems with software and respond to suggestions for improvements and enhancements.
• Act as team leader on projects.
• Instruct, assign, direct, and check the work of other software developers on the development team.
• Participate in the development of software user manuals.

Best Practices and Governance

• Ensure adherence to ServiceNow best practices, agency security guidelines, and governance policies while maintaining as close to an out-of-the-box environment as possible.
• Perform code reviews and mentor junior developers.
• Stay updated on ServiceNow releases, features, and industry trends.
• Identify opportunities for process improvement and automation.

Requirements

• Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification highly desired.
• Minimum 5 years of hands-on experience with ServiceNow development of the following modules: ITSM, ITOM, ITAM, DevOps (Agile), SecOps.
• Experience working in an Agile/Scrum environment.
• Proficiency in JavaScript, HTML, CSS, SOAP, and REST APIs.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.
• In-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting.
• Experience creating ServiceNow update sets, promoting and testing through multiple instances into production.
• Demonstrated knowledge of service management processes, procedures, and software, including ServiceNow.

Skills

• Hands-on experience with ServiceNow development (Modules: ITSM, ITOM, ITAM, DevOps (Agile), SecOps) – Required 5 Years
• Proficiency in JavaScript, HTML, CSS, and REST APIs – Required 5 Years
• In-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting – Required 5 Years
• Experience working in an Agile/Scrum environment – Required 5 Years
• Troubleshooting production problems related to software applications – Required 16+ Years
• Strong experience with ServiceNow CSDM (Common Service Data Model), including CMDB design, service modeling, Discovery, Service Mapping, CMDB governance, and Application Portfolio Management (APM) – Preferred
• Experience supporting ServiceNow Governance, Risk, and Compliance (GRC)/Integrated Risk Management (IRM), Vulnerability Response, and Vulnerability Management – Highly Desired

Qualifications

• Bachelor's degree or certification in healthcare or information technology and a minimum of seven (7) years of Microsoft, web, social media, or interface technology experience, or an equivalent combination of education and experience.
• Advanced to expert technical proficiency with Microsoft, web, social media, or interface programming languages, applications, tools, and utilities.
• Advanced to expert knowledge and experience with client, interface, or integration environments.
• Proven ability to design system-wide, integrated solutions with other specialists and architects.
• Extensive knowledge and experience utilizing healthcare software applications and/or related revenue applications, interfaces, and clinical applications.
• Strong analytical, problem-solving, and decision-making skills.
• Strong knowledge of the application and the business line being supported.
• Ability to provide routine mentoring and technical guidance to support staff.
• Ability to provide staff support for business and technical projects, assignments, and analysis.
• Ability to manage projects.
• Ability to work independently on a day-to-day basis.
• Strong customer service skills and ability to interface with internal business analysts, hospital client users, and external vendors.
• Excellent organizational, analytical, interpersonal, written, and verbal communication skills.
• Willingness to learn and develop skills.
• Ability to work in teams and with direct supervision.
• Comfortable operating in a collaborative, shared leadership environment.
• A personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others.

Physical and Mental Requirements

This position operates in a typical office environment. The area is well-lit, temperature-controlled, and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in different locations on technical issues. Manual dexterity is needed to operate a keyboard. Hearing is needed for extensive telephone and in-person communications. The environment requires the ability to concentrate, meet deadlines, work on several projects simultaneously, and adapt to interruptions. The incumbent must be capable of traveling to complete project assignments.