Senior ServiceNow Developer (REMOTE)

Employment Type: Full time

About the role

A Senior ServiceNow Developer to design, code, debug, test, and implement major and complex programming modifications, changes, and new development. You will proactively analyze, recommend, and implement solutions to ensure continuous system availability and improve performance. Troubleshoots and resolves highly complex and unique system problems and failures.

Responsibilities

• Design, develop, and implement solutions within the ServiceNow platform, maintaining and improving the following modules: ITSM, ITOM, ITAM, DevOps (Agile), SecOps.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Work with product owners and stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows, and business use cases.
• Perform operational administrative tasks and assist with report configuration and maintenance as needed.
• Configure and maintain data integrations between ServiceNow and other systems.
• Design and develop ServiceNow Forms, Tables, Modules, Workflows, Flow Design, Approvals, and Process Lifecycle.
• Develop Business Rules, UI Policies, UI Actions, Client Scripts, ACLs (including advanced scripting), Notifications, UI Pages, UI Macros, Script Includes, and Formatters.
• Design, develop, enhance, debug, and implement software; troubleshoot production problems related to software applications.
• Research, test, build, and coordinate the conversion and integration of new products based on client requirements.
• Address problems of systems integration, compatibility, and multiple platforms.
• Consult with project teams and end users to identify application requirements; perform feasibility analysis on potential future projects.
• Assist in the evaluation and recommendation of application software packages, integration, and testing tools.
• Resolve software problems and respond to suggestions for improvements and enhancements.
• Act as team leader on projects; instruct, assign, direct, and check the work of other software developers.
• Participate in the development of software user manuals.
• Ensure adherence to ServiceNow best practices, agency security guidelines, governance policies, and maintain an out-of-the-box environment as much as possible.
• Perform code reviews and mentor junior developers.
• Stay updated on ServiceNow releases, features, and industry trends; identify opportunities for process improvement and automation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
• Minimum 5 years of hands-on experience with ServiceNow development (Modules: ITSM, ITOM, ITAM, DevOps (Agile), SecOps).
• Proficiency in JavaScript, HTML, CSS, SOAP, and REST APIs.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.
• In-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting.
• Experience creating ServiceNow update sets, promoting and testing through multiple instances into production.
• Demonstrated knowledge of service management processes, procedures, and software, including ServiceNow.
• Experience working in an Agile/Scrum environment.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification highly desired.
• Preferred: Strong experience with ServiceNow CSDM (Common Service Data Model), including CMDB design, service modeling, Discovery, Service Mapping, CMDB governance, and Application Portfolio Management (APM).
• Preferred: Experience supporting ServiceNow Governance, Risk, and Compliance (GRC)/Integrated Risk Management (IRM), Vulnerability Response, and Vulnerability Management.

Qualifications

• Bachelor's degree or certification in healthcare or information technology and a minimum of seven (7) years of Microsoft, web, social media, or interface technology experience, or an equivalent combination of education and experience.
• Advanced to expert technical proficiency with Microsoft, web, social media, or interface programming languages, applications, tools, and utilities.
• Advanced to expert knowledge and experience with client, interface, or integration environments.
• Proven ability to design system-wide, integrated solutions with other specialists and architects.
• Extensive knowledge and experience utilizing healthcare software applications and/or related revenue applications, interfaces, and clinical applications.
• Strong analytical, problem-solving, and decision-making skills.
• Strong knowledge of the application and the business line being supported.
• Ability to provide routine mentoring and technical guidance to support staff.
• Ability to manage projects and work independently on a day-to-day basis.
• Strong customer service skills; ability to interface with internal business analysts, hospital client users, and external vendors.
• Excellent organizational, analytical, interpersonal, written, and verbal communication skills.
• Willingness to learn and develop skills; ability to work in teams and with direct supervision.
• Comfortable operating in a collaborative, shared leadership environment.

Physical and Mental Requirements

This position operates in a typical office environment. The area is well-lit, temperature-controlled, and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in different locations on technical issues. Manual dexterity is needed to operate a keyboard. Hearing is required for extensive telephone and in-person communications. The ability to concentrate, meet deadlines, work on several projects simultaneously, and adapt to interruptions is essential. The incumbent must be capable of traveling to complete project assignments.