Senior ServiceNow Developer

Location: Washington, DC
Work Model: Remote for now – possibly quarterly onsite or potential for future onsite requirements
Clearance Requirements: Ability to obtain Public Trust prior to start date

About the Role

System One is looking for a Senior ServiceNow Developer to support and lead ongoing ServiceNow continuous improvement projects of an existing enterprise implementation. The successful candidate will adapt to client needs, support the implementation of the ServiceNow roadmap, and collaborate with a diverse workforce in a matrix environment. You will communicate effectively to obtain and synthesize requirements from external stakeholders while building upon the existing ServiceNow foundation.

As a Senior ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform, maintaining and improving the following modules: ITSM, ITOM, ITAM, CMDB, HAM, and CSM.

Responsibilities

• Technical Lead:
  • Exhibit exceptional customer service and teamwork, collaborating effectively with clients and vendors to achieve mission success while maintaining high-quality product delivery.
  • Convey key ideas and gather actionable feedback from cross-functional team members and stakeholders with clarity and impact.
  • Identify risks and challenges, perform qualitative and quantitative analyses, evaluate alternatives, and provide well-informed recommendations.
  • Lead the development review process and provide technical guidance and support to junior and mid-level staff.
  • Gather and document business and system requirements.
  • Support the development of use cases and testing procedures, ensuring product functionality, debugging, and testing prior to production deployment.
  • Coordinate and lead project team meetings with technical staff and other key stakeholders.
  • Develop implementation plans, SOPs, and system architecture for all project deployments.
  • Assist in the architecture, design, management, and implementation of ServiceNow.
  • Prepare IT and project status reports by collecting, analyzing, and summarizing information and trends.
  • Maintain a project documentation repository.
• AI Experience:
  • Now Assist, third-party LLM APIs, and automatic test framework development.
• Development:
  • Demonstrated experience working on large-scale projects in diverse team environments with a focus on ServiceNow tools and techniques, including JavaScript/GLIDE, HTML5, Angular JS, jQuery, and CSS.
  • Design, configure, and implement environments for applications, engineer suitable release management procedures, and provide production support.
  • Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
  • Design and develop automation workflows, perform unit tests, and conduct reviews to ensure coding standards, best practices for platform performance, and overall quality of delivered components.
  • Experience using Flow Designer.
  • Integration experience.
  • Collaborate with teams on software design to provide accurate work estimates and implementation of new features, including interfaces, contracts with storage systems, and data transformation.
  • Liaise with other development, infrastructure, and operations teams.
  • Ensure adherence to all security policies and practices as part of development.
  • Ensure all development aligns with ServiceNow Technical Best Practices.

Requirements

• Bachelor’s degree and 8+ years of proven experience as a ServiceNow Developer with a strong understanding of the platform’s architecture and capabilities. Additional years of experience may be considered in lieu of a degree.
• At least 6 years of experience with design, development, and support.
• At least 4 years of experience leading software development projects.
• Hands-on ServiceNow development experience across multiple modules, particularly Hardware Asset Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM), and HR Service Delivery (HRSD).
• Familiarity with ITSM, ITOM, and ITAM.
• Initiative-driven, self-starter with a positive attitude, willingness to learn, and team-oriented mindset.
• Exceptional communication and organizational skills.
• Support development in an Agile framework, actively participating in daily scrums and ceremonies, updating stories daily in ServiceNow, documenting development progress, and collaborating across platform teams.
• Hands-on experience with ServiceNow custom-scoped application development.

Qualifications

• Experience integrating ServiceNow with external systems.
• Familiarity with organizational change management.
• Ability to support multiple projects simultaneously.
• Experience with Okta and SSO technologies.
• Active ServiceNow Certified Systems Administrator (CSA) Certification or the ability to obtain certification within 3 months of hire date.
• You might also have:
  • ServiceNow Certified Application Developer Certification.
  • ServiceNow Certified Implementation Specialist Certification.
  • ITIL v3 Foundations Certification.
  • Project management experience.

Benefits

System One offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.