Senior ServiceNow Developer

About the role

Responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the Service transformation teams.

Responsibilities

• Understand Service Now functionality and how ITIL processes are implemented in Service Now including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules.
• Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.
• Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests.
• Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities.
• Maintain and continuously improve processes, standards, policies, working methods, and tools.
• Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations.
• Gather and document user and process requirements, functional requirements, and develop technical requirements.
• Develop workflow customizations, and support the transformation teams.
• Identify problems related to primary financial software and determine corrective action.
• Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues.
• Train team members and users on operational procedures and processes.
• Configure and optimize ServiceNow Discovery, MID Servers, and ITOM processes to automate identification of servers, network devices, databases, and applications, enabling accurate asset tracking and service relationship mapping.

Requirements

• Minimum- 4 Year Bachelors Degree in Computer Science or Related
• Minimum - 2 Years Experience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related
• In Lieu of Education- 6 Years Experience in Configuring Service Now
• Service Now Certification - Preferred

Qualifications

• Education & Years of Experience

Education & Years of Experience
- Minimum- 4 Year Bachelors Degree in Computer Science or Related
- Minimum - 2 Years Experience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related
- In Lieu of Education- 6 Years Experience in Configuring Service Now

Skills

• Service Now Certification - Preferred

Benefits

• Typical hiring range: $84,200.00 to $131,000.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.
• Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Annual performance bonus, Work from home up to 3 days a week, Paid parental leave, Employee discount programs, Time off including paid personal and sick days, 11 paid holidays

Pay

• Typical hiring range: $84,200.00 to $131,000.00 Annually.

Schedule

• Not specified

Benefits

• Health care, vision, dental, and 401k with employer match including: Annual performance bonus, Work from home up to 3 days a week, Paid parental leave, Employee discount programs, Time off including paid personal and sick days, 11 paid holidays

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