Senior/Serviceability Design Engineer - High Voltage Battery Systems

About the role

This team defines the enterprise strategy for how high-voltage batteries will be safely, efficiently, and economically serviced across their full lifecycle. It works across service engineering, root cause, remanufacturing, recycling, analytics, and aftersales readiness to improve product design, enable scalable repair solutions, and maximize battery value through reuse, repair, and end-of-life optimization.

Responsibilities

• Define service strategies for high-voltage battery packs, including repair paths, component replacement, and non-serviceable content.
• Develop serviceability requirements and influence battery designs to improve safe, efficient, and cost-effective repairs.
• Lead special service tool specification, development, validation, and sourcing for battery service and internal repairs.
• Capture cross-functional readiness across parts, packaging, training, field support, supply chain, and remanufacturing.
• Support launch execution by resolving service issues, validating processes, and ensuring aftersales readiness milestones.
• Partner with suppliers and internal teams to review designs, evaluate prototypes, and drive issue resolution.
• Develop lifting, handling, and safety strategies for battery pack service using engineering analysis and test data.
• Present service recommendations, risks, and progress updates to leadership to support timely enterprise decisions.

Requirements

Serviceability Design Engineer:

• Bachelor’s degree; Electrical, Software Systems, Computer Science, Computer Engineering, or related field, or equivalent experience.
• Strong knowledge of high-voltage battery architecture, diagnostics, serviceability, and safe repair execution.
• 1 - 3+ years of experience developing service strategies for battery systems across launch readiness and aftersales support.
• Proven ability to define serviceability requirements and influence product designs through cross-functional collaboration.
• Experience specifying, validating, and sourcing special service tools for battery service and repair.
• Strong technical judgment in evaluating repair concepts, safety risks, and practical service solutions.
• Able to manage suppliers, prototypes, reviews, and issue resolution with urgency and accountability.
• Effective communication skills to present technical recommendations, risks, and decisions to leadership and stakeholders.

Qualifications

Serviceability Design Engineer:

• Bachelor’s degree; Electrical, Software Systems, Computer Science, Computer Engineering, or related field, or equivalent experience.
• Strong knowledge of high-voltage battery architecture, diagnostics, serviceability, and safe repair execution.
• 1 - 3+ years of experience developing service strategies for battery systems across launch readiness and aftersales support.
• Proven ability to define serviceability requirements and influence product designs through cross-functional collaboration.
• Experience specifying, validating, and sourcing special service tools for battery service and repair.
• Strong technical judgment in evaluating repair concepts, safety risks, and practical service solutions.
• Able to manage suppliers, prototypes, reviews, and issue resolution with urgency and accountability.
• Effective communication skills to present technical recommendations, risks, and decisions to leadership and stakeholders.

Skills & Abilities

• Serviceability Design Engineer:
  • Bachelor’s degree; Electrical, Software Systems, Computer Science, Computer Engineering, or related field, or equivalent experience.
  • Strong knowledge of high-voltage battery architecture, diagnostics, serviceability, and safe repair execution.
  • 1 - 3+ years of experience developing service strategies for battery systems across launch readiness and aftersales support.
  • Proven ability to define serviceability requirements and influence product designs through cross-functional collaboration.
  • Experience specifying, validating, and sourcing special service tools for battery service and repair.
  • Strong technical judgment in evaluating repair concepts, safety risks, and practical service solutions.
  • Able to manage suppliers, prototypes, reviews, and issue resolution with urgency and accountability.
  • Effective communication skills to present technical recommendations, risks, and decisions to leadership and stakeholders.
• Senior Serviceability Design Engineer:
  • Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Computer Engineering, Software Systems, Computer Science, or a related field, or equivalent experience.
  • Significant experience in high-voltage battery systems, including architecture, diagnostics, serviceability, and safe repair execution.
  • 3+ years of demonstrated experience developing and leading service strategies for battery systems across design, launch readiness, and aftersales support.
  • Proven ability to define technical requirements and influence product designs through cross-functional leadership and strong engineering judgment.
  • Deep experience specifying, validating, sourcing, and implementing special service tools and repair solutions for complex electromechanical systems.
  • Strong technical judgment in evaluating service concepts, repair feasibility, safety risks, and design tradeoffs across serviceability, cost, and manufacturability.
  • Demonstrated ability to lead suppliers, prototype builds, technical reviews, and issue resolution activities with urgency, ownership, and accountability.
  • Experience working across multiple organizations to align engineering, safety, supply chain, service, and business stakeholders toward common outcomes.
  • Strong communication and leadership skills, with the ability to present complex technical recommendations, risks, and decisions to senior leaders and cross-functional teams.
  • Ability to operate independently in ambiguous environments, set direction, and drive execution on high-impact technical initiatives.

Preferred Qualifications

• Serviceability Design Engineer:
  • Experience with remanufacturing, recycling, and circularity strategies for EV battery systems.
  • Familiarity with battery pack design for recyclability and lifecycle optimization.
  • Background supporting CATL or other purchased-pack service development programs.
  • Experience driving launch readiness for new battery service programs and procedures.
  • Knowledge of root cause investigations and field issue resolution for RESS products.
  • Familiarity with advanced adhesive, sealing, or module removal serviceability challenges.
  • Experience working across global suppliers, regions, or cross-functional battery organizations.
  • Ability to balance serviceability, safety, cost, and manufacturability in design tradeoffs.
• Senior Serviceability Design Engineer:
  • Advanced degree in engineering, systems, or a related technical discipline.
  • Experience with remanufacturing, recycling, circularity, and end-of-life value strategies for EV battery systems.
  • Familiarity with battery pack design for disassembly, recyclability, and lifecycle optimization.
  • Experience supporting CATL or other purchased-pack service development programs.
  • Experience leading launch readiness for new battery service programs, repair procedures, and aftersales support models.
  • Strong knowledge of root cause investigations, warranty drivers, and field issue resolution for RESS products.
  • Familiarity with advanced adhesive systems, sealing strategies, structural pack designs, or module removal challenges that affect serviceability.
  • Experience working across global suppliers, regions, platforms, or enterprise battery organizations.
  • Demonstrated ability to balance serviceability, safety, cost, quality, and manufacturability in complex engineering decisions.
  • Experience mentoring technical talent or informally leading teams on cross-functional engineering initiatives.

Benefits

General Motors offers a comprehensive benefits package that includes health insurance, retirement savings plans, and a range of other perks to support your well-being both at work and at home. For more details, please visit the Total Rewards resources section.

Equal Opportunity Employer

General Motors is committed to creating an inclusive environment where everyone can thrive. We strive to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. We also welcome applications from individuals with disabilities who meet the essential job requirements.