Senior Service & Warehouse Manager - Operations

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

About the Role

KAAST Machine Tools Inc. is looking for a driven and experienced Senior Service & Warehouse Manager to lead our operations at our Aldan, PA facility. This is a hands-on leadership role where you'll oversee both service operations and warehouse logistics for a dynamic industrial machinery company. If you thrive in a fast-paced manufacturing environment and love building efficient, high-performing teams, we want to hear from you.

Responsibilities

• Manage and coordinate the service department, including scheduling field technicians and in-house repair workflows
• Oversee daily warehouse operations including receiving, inventory management, shipping, and order fulfillment
• Ensure timely and accurate processing of machine tool parts, equipment, and service orders
• Develop and enforce standard operating procedures (SOPs) for warehouse and service operations
• Monitor KPIs and operational metrics to drive continuous improvement initiatives
• Supervise, train, and mentor warehouse and service staff to maintain high performance standards
• Cook up with sales, logistics, and technical teams to ensure seamless customer service delivery
• Manage vendor relationships, parts procurement, and inventory control systems

Requirements

• 5+ years of experience in warehouse management, service operations, or a related industrial/manufacturing role
• Proven leadership experience managing cross-functional teams in a fast-paced environment
• Strong knowledge of inventory management systems, ERP software, and logistics processes
• Experience in machine tools, industrial equipment, or heavy machinery is highly preferred
• Excellent organizational, problem-solving, and communication skills
• Ability to read and interpret technical manuals, parts diagrams, and service documentation
• Forklift certification or ability to obtain certification preferred
• Helpful technical knowledge would include CNC, PLC, and VFD controls, 3-phase and servo motors, ballscrews and gearboxes, hydraulic systems, Fanuc controls, and rigging procedures
• Approximately 10% travel required (limited to two annual tradeshows and the most complex installation/service cases)