Senior Service Technician II

About the role

The Senior Service Technician will support the execution of Agility's humanoid robot service strategy at our new RoboFab factory in Salem, OR. The candidate will develop, implement, and continuously improve processes and procedures for robot repair and refurbishment. These efforts will support both internal and external customers, as well as business objectives.

Responsibilities

• Support the service operations for all robots, including troubleshooting and repairing both robots and their peripherals
• Support compliance with all customer Service Level Agreements (SLAs)
• Support cross-functional teams to perform root cause analyses and other projects
• Gather metrics to assess the quality of products and assist in process improvements
• Aid in the creation, implementation, and maintenance of cross-functional training, work instructions, and procedures to ensure consistency with customer needs, company goals, and industry best practices
• Identify and communicate resource needs and gaps for successful service delivery
• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
• Work with the operations, engineering, and production teams to develop and manage preventative and predictive maintenance schedules, part consumption, and repair order tracking
• Proactively report emergent issues and service team needs
• Support operations, engineering, and production with testing and performance management

Requirements

• High School diploma or GED; 2-year technical degree or military equivalent preferred
• 3-5 years electro-mechanical systems troubleshooting and repair; mechatronics troubleshooting and repair preferred; root cause analysis strongly desired
• Excellent hand and power tool skills, strong mechanical aptitude with ability to interpret technical documents; electronics skills a strong plus
• Able to provide clear written and verbal detailed updates and reports to management
• Able to work both independently and collaboratively in a factory environment
• Excellent analytical, verbal, written, and interpersonal communication skills
• Strong computer skills and proficient using Google sheets/docs and/or MS excel/word and able to quickly learn new software applications
• Able to perform standard work instructions and SOPs with high accuracy
• Able to lift up to 50 lbs, have excellent manual dexterity and visual acuity
• Able to work overtime Mon-Fri, and as required on weekends (not typical)

Qualifications

• Technical associates degree or equivalent military training
• Providing technical assembly or repair services to autonomous robotic systems
• Experience with MES, ERP systems; VKS, Infor, Jira and/or Confluence a plus
• Experience using Google Suite and the Linux Operating System a strong plus
• Experience supporting high volume manufacturing in a factory

Skills

• Electro-mechanical systems troubleshooting and repair
• Mechatronics troubleshooting and repair
• Root cause analysis

Benefits

• 401(k) Plan: Includes a 6% company match
• Equity: Company stock options
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees
• Benefit Start Date: Eligible for benefits on your first day of employment
• Well-Being Support: Employee Assistance Program (EAP)
• Time Off: Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations
• Parental Leave: Generous paid parental leave programs
• Relocation Assistance: Provided for eligible roles
• Annual Discretionary Bonus: Provided for eligible roles