Senior Service Technician - Huntington Vista Apartments

UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at Huntington Vista, a 220-home apartment community in Huntington Beach, CA.

About the role

As a Senior Maintenance Technician, you will deliver first-class service to achieve customer happiness and resident retention. Every day is an opportunity to craft an amazing customer experience and provide satisfying solutions as a "Care Hero."

Responsibilities

• Maintain the overall appearance and cleanliness of the community, including grounds, amenities, building exteriors/interiors, market-ready units, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other common areas, ensuring they are free of debris, trash, graffiti, and other items that affect appearance.
• Report all deficiencies and risk management safety issues immediately.
• Respond to resident requests for maintenance and service by repairing and/or restoring service within established quality and time standards.
• Prepare apartments for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning, and other miscellaneous equipment maintenance and repairs.
• Maintain tools and equipment, ensuring they are in proper working order; request replacements as necessary and assist in stocking inventory.
• Assist the Maintenance Manager with ordering supplies and equipment to maintain appropriate inventory levels within budget guidelines.
• Assist with scheduling and supervising contractors.
• Train and mentor new Maintenance Technicians and/or Apprentices.
• Foster positive relationships with residents, confirming their expectations are fulfilled.
• Identify, communicate, and implement opportunities to improve resident happiness and service.
• Provide superior customer service to internal and external customers.
• Participate in after-hours on-call rotation.
• Perform other duties as assigned or necessary.

Requirements

• Maintenance experience in multi-family, hospitality, or a similar industry.
• Competency in residential plumbing, electrical, HVAC, appliance repair, painting, and drywall.
• Knowledge of and experience in carpentry (a plus).
• Customer service experience.
• Proficient in the use of modern technology, especially computers and smartphones.
• Valid driver’s license and ability to handle rotating on-call responsibility.

Qualifications

High school diploma or equivalent preferred.

Benefits

• Comprehensive benefit package, including medical, dental, and vision plans.
• Medical Flexible Spending Account and Dependent Care Spending Account.
• Lifestyle Spending Account.
• Supplemental Term Life Insurance and Voluntary Cancer Insurance.
• Supplemental Short-Term Disability Insurance / AD&D Insurance.
• Voluntary Long-Term Care Insurance.
• 401(k) Plan with company match.
• Paid time off: up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year, plus company-observed holidays.
• Discounts to live in UDR communities.
• Tuition reimbursement.
• Company-sponsored events and community service days.
• Annual President’s Club in Las Vegas, honoring associates for exceptional customer service and operational excellence.
• Ongoing education opportunities to encourage skillset development.

Pay

Hourly range: $28/hr. – $31/hr., depending on experience.

About the company

UDR, Inc., an S&P 500 company, is one of the nation’s largest owners and managers of residential apartment communities, recognized for transformational change and operational innovation.