Senior Service & Sales Representative (MCO) - Full-Time

About CLEAR

CLEAR’s mission is to create frictionless experiences where every day has that green-light feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform transforms the way people live, work, and travel—whether at the airport, stadium, or on your phone.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals.
• Balance high volume with high-quality customer and member experiences.
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required.
• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following all security and safety protocols.
• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on-the-job training.
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front-line triage occurs prior to elevating to the corporate support team.
• Frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport.
• Perform other physical tasks associated with assisting customers in an airport setting, such as standing, walking, bending, and reaching.

Requirements

• 18 years of age or older.
• High school diploma or GED equivalent.
• Open availability and flexibility to work a variety of shifts.
• Ability to stand for up to 8 hours per day.
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on work assignment.
• Desire to grow into a management and/or leadership position.

Skills

• Ability to function autonomously and with integrity, keeping CLEAR’s customers and business partners' best interests in mind.
• Strong communication skills and the ability to engage with customers, members, and teammates.
• Ability to follow detailed instructions and execute them with 100% accuracy in a fast-paced and constantly changing environment.
• Demonstrated leadership skills: role model, exemplary team member who consistently goes above and beyond for other employees and customers.
• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR.
• Ability to comply with all security and safety guidelines, policies, and procedures, and follow protocol thoroughly and consistently.

Benefits

• Free CLEAR membership for you + family/friends discounts.
• 401(k) Retirement Plan, including a company match.
• 10 company-paid holidays (paid 1.5x if worked).
• Comprehensive Medical, Dental, and Vision Insurance (for full-time team members).
• Paid Time Off (for full-time team members).