Senior Service & Sales Representative (GSP) - Full-Time

About the role

The CLEAR Senior Service and Sales Representative (Senior Ambassador) creates frictionless experiences for members by engaging travelers and resolving concerns.

Responsibilities

• Drive membership enrollments by educating travelers about CLEAR benefits and supporting team members in meeting enrollment goals.
• Balance high volume with high-quality customer and member experiences.
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required.
• Adhere to security procedures by validating documents, verifying CLEAR member identification, and following all security protocols.
• Support Managers and leadership in training and developing new and existing team members, serving as a subject matter expert.
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front-line triage before escalation to corporate support.

Requirements

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility, including working a variety of shifts.
• Desire to grow into a management or leadership position.
• Completion of all required airport and government security screening processes, including SIDA badge eligibility.
• Ability to lift and move up to 50 pounds and perform physical tasks associated with assisting customers in an airport setting.

Benefits

• Free CLEAR membership for you and family/friends discounts.
• 401(k) Retirement Plan with a company match.
• 10 company-paid holidays (paid 1.5x if worked).
• Comprehensive Medical, Dental, and Vision Insurance.
• Paid Time Off.

Qualifications

Not specified.

Skills

Not specified.

Schedule

Not specified.

Pay

Not specified.

Benefits

Not specified.