Senior Service & Sales Representative (BWI) - Full-Time

About the role

The CLEAR Senior Service and Sales Representative (Senior Ambassador) drives membership enrollments, supports team members, resolves concerns, and trains new hires. They ensure compliance with security and safety protocols while providing exceptional customer service.

Responsibilities

• Engage travelers and educate them about CLEAR benefits
• Support team members in achieving enrollment goals
• Handle high-volume customer inquiries and escalations
• Train and mentor new and existing team members
• Troubleshoot technical issues and escalate to corporate support

Requirements

• Must be 18 years of age or older
• High school diploma or GED equivalent
• Open availability and flexibility
• Ability to lift and move up to 50 pounds
• Pass relevant airport and government security screenings

Qualifications

• Strong communication skills
• Ability to follow detailed instructions
• Self-motivated and willing to take on additional roles
• Leadership skills and ability to model behavior

Benefits

• Free CLEAR membership for you and family/friends
• 401(k) retirement plan with company match
• 10 paid company holidays (1.5x if worked)
• Comprehensive medical, dental, and vision insurance
• Paid time off

Schedule

Open availability and flexibility is required, including working a variety of shifts.

Pay

Details on pay are not specified in the job posting.

Benefits

Details on specific benefits are not specified in the job posting.

Location

Details on specific locations are not specified in the job posting.

Contact

To learn more about how you can join the CLEAR team, visit here.