Senior Service Offering Management Engineer

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About the role

The Senior Service Offering Management Engineer enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

This position will be responsible for architecting IT Solutions that meet the needs of the Pharmacy Engineering Team and Pharmacy IT Team from an IT Infrastructure perspective. Strong leadership skills are needed to guide solution designs that follow existing technology patterns or that require new patterns to be developed. The Senior Service Offering Management Engineer assesses the impact of change on service quality and SLAs. The service-level management process is closely related to operational processes to monitor and control their activities by establishing metrics that can be monitored against a benchmark.

Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. This position will also hold Design Sessions to align infrastructure requests with Humana IT standards and manage the delivery of IT Infrastructure. This role plays an important part in managing the delivery of IT Infrastructure with defined SLAs.

Responsibilities

• Architect IT solutions from an IT Infrastructure perspective for the Pharmacy Engineering Team and Pharmacy IT Team.
• Guide solution designs following existing technology patterns or develop new patterns.
• Assess the impact of change on service quality and SLAs.
• Establish and monitor metrics against benchmarks for service-level management.
• Hold Design Sessions to align infrastructure requests with Humana IT standards.
• Manage the delivery of IT Infrastructure with defined SLAs.

Requirements

• Bachelor's degree or equivalent experience.
• 5 or more years of technical experience.
• Experience assessing the impact of change on service quality and SLAs.
• Experience establishing metrics that can be monitored against a benchmark.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Master's Degree.

Benefits

Humana offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.

Pay

The starting base pay range for this full-time (40 hours per week) position is $89,000 - $121,400 per year. Pay may vary based on geographic location and individual qualifications.

Schedule

Scheduled weekly hours: 40.

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.

Learn more about what we offer at Humana.com and CenterWell.com.