Senior Manager Service Engineering

Responsibilities

• Develop and maintain a formal Level of Repair Analysis (LORA) process across all product platforms.
• Define repair-versus-replace strategies at the component, assembly, and system levels.
• Evaluate repair decisions based on lifecycle cost, reliability, maintainability, service complexity, and customer impact.
• Establish repairability standards for major generator subsystems including engines, alternators, control systems, power electronics, fuel systems, and transfer switches.
• Utilize LORA outcomes to influence product architecture, service parts strategy, and maintenance planning.
• Own the strategy, development, governance, and continuous improvement of Service Bills of Material (sBOMs).
• Establish processes for transforming Engineering Bills of Material (eBOMs) into service-ready structures.
• Define service assemblies, service kits, replacement components, and maintenance parts required to support products throughout their lifecycle.
• Partner with Product Engineering, Supply Chain, Manufacturing, and Product Management to ensure accurate service parts planning.
• Ensure service BOM structures are maintained within PLM, ERP, and aftermarket support systems.
• Drive service parts simplification and standardization initiatives to optimize inventory and lifecycle support costs.
• Establish service parts readiness requirements for all new product introductions.
• Design and direct the work of the team.
• Select, coach, and develop staff.
• Set clear expectations to inspire and motivate the team.
• Manage performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• Oversee and assign activities and responsibilities for projects assigned to ensure timelines and budgets are met.
• Lead Engineers through the implementation of new technologies and equipment.
• Define resource needs and works within budget and staffing parameters to accomplish objectives for area of responsibility.

Requirements

• Bachelor’s degree in engineering, Mechanical, Electrical, or related degree OR 8 years related experience in the Engineering and Service Engineering function within a similar working environment.
• 10 years’ experience working and supporting a product service organization.
• 5 years of progressive Engineering and/or product service management experience in similar work environment.
• Experience with development and maintenance of engineered products.
• Experience using SAP/MRP or equivalent ERP.

Qualifications

• Advanced degree in Engineering, Technical Management or Business Management.
• 15 years’ experience with a focus on maintainability, service engineering, or product architecture.
• Familiarity with principles and practices of budget preparation and administration.
• Experience working with field service operations, service organizations, or aftermarket support.
• Deep understanding of maintainability analysis methods, service architecture, and design-for-maintainability best practices.
• Demonstrated success implementing maintainability standards across large engineering organizations.
• Knowledge of GEIA-STD-0007, MIL-STD-1388, or similar standards.
• Ability to influence and collaborate across functions.
• Ability to manage multiple priorities in a fast-paced environment.

Skills & Abilities

• Service Bill of Material (sBOM) development and governance.
• Level of Repair Analysis (LORA) methodologies.
• Design for Serviceability (DFS).
• Product Lifecycle Management (PLM).
• Service parts strategy and lifecycle support planning.
• Warranty and reliability analytics.
• Lean principles and continuous improvement methodologies.
• Financial acumen and understanding of key business metrics.
• Knowledge of GEIA-STD-0007, MIL-STD-1388, or similar standards.
• Ability to influence and collaborate across functions.
• Ability to manage multiple priorities in a fast-paced environment.