Senior Service Manager- Power Transmission Systems(Hybrid)

About the role

The Senior Manager – PTS Service Manager is accountable for managing a portfolio of in-service aftermarket products and services associated with the Power Transmission Systems (PTS) business based in Rome, New York. This role serves as the primary customer interface to aftermarket customers and leads the execution of all aftermarket commitments, including product performance, customer satisfaction commercial deliverables, and financial outcomes (including pricing and profitability).

Responsibilities

• Customer & Stakeholder Interface: Manage customer escalations on risks, schedule and deliverables on aftermarket orders and contracts
• Product Performance: Drive in-service product performance including cost, quality, reliability and delivery
• Program Leadership: Lead a cross-functional Integrated Program Team (IPT) to deliver on the business’ key objectives, including:
• Performance to the financial plan
• On-time hardware delivery with uncompromising quality standards
• Achievement of inventory reduction and overdue order targets
• Timely development of proposals that are aligned with the business’ strategic goals
• Proposal Process: Set pricing parameters and negotiation boundaries for aftermarket contracts
• Risk Management: Identify and mitigate risks across technical, commercial, and industrial domains. Develop actionable risk mitigation strategies to address potential challenges.
• Opportunity Development: Identify and capitalize on opportunities to improve program execution and develop associated implementation plans
• Program Reporting: Deliver clear and concise program updates, including status, risks, and opportunities, at regular cadence reviews and to all levels of business leadership, as required.

Qualifications

• Must Have Qualifications: Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience. Experience in program management, aftermarket program management, supply chain management and/or operations management.
• Preferred Qualifications: Proven ability to lead cross-functional teams in a complex aerospace or defense environment. Strong customer relationship management skills, with a track record of resolving contractual and operational challenges.

Benefits

Some of our competitive benefits package includes: Medical, dental, and vision insurance; Three weeks of vacation for newly hired employees; Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option; Tuition reimbursement program; Student Loan Repayment Program; Life insurance and disability coverage; Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection; Birth, adoption, parental leave benefits; Ovia Health, fertility, and family planning; Adoption Assistance; Autism Benefit; Employee Assistance Plan, including up to 10 free counseling sessions; Healthy You Incentives, wellness rewards program; Doctor on Demand, virtual doctor visits; Bright Horizons, child and elder care services; Teladoc Medical Experts, second opinion program.