Senior Service Manager - Lobo Village

Job Responsibilities

• Manage and supervise facilities maintenance teams across multiple properties to enhance the resident experience, including managing to ensure efficient execution of work orders, preventative maintenance, and vendor management.
• Recruit, hire, train, and develop team members, cross-training for operational flexibility.
• Create a positive and engaging workplace for teams.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Exercise discretion to manage work order processes, including execution, system close-out, and verification as needed, as well as on-call rotation scheduling, and vendor coordination.
• Oversee property turnover processes and preparedness, as well as contract and manage vendors for efficient execution; recap hindsight in preparation for upcoming year.
• Own the preventative maintenance plans for each property; schedule, delegate, and track tasks to ensure completion.
• Ensure properties have adequate planning and response for inclement weather.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage budgets, invoice processing, and identify opportunities for capital expenditure funding, in partnership with Director of Property Management and regional support team.
• Collaborate with the Director of Property Management on budget development and strategic planning for properties; performance management and discussions with team members.
• Ensure team is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability.
• Ensure that vacant retail spaces are well-maintained and ready for showings.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal, ensuring high standards.
• Manage contracts for services and vendors such as snow removal, landscaping.
• Assess inventory and ensure proper resource allocation at assigned properties.
• Ensure teams maintain clean and orderly environments at assigned properties, including shops, mechanical rooms, storage and back-of-house areas.
• Manage key control oversight, including key box access.
• Other duties as assigned by supervisor.

Qualifications

• Education/Experience: HVAC certification preferred. 3-5 years’ proven mid to high-level tech experience in residential facilities maintenance. Strong organizational, communication, and leadership skills. Ability to manage multiple properties and prioritize tasks effectively. Management experience preferred.