Senior Service Manager--Cortland Armour Yards

Maintenance Operations & Technical Oversight

• Oversee, schedule, and assign all routine and preventative maintenance activities.
• Inspect the work of Service Technicians and provide hands-on repair support for complex issues involving electrical, plumbing, HVAC, appliances, gas fixtures, flooring, railings, and other building systems.
• Maintain accurate preventive maintenance records, service request logs, and documentation for all vacant units.

Team Leadership & Training

• Lead the team in daily workflow, task prioritization, and adherence to company protocols and safety standards.
• Hire, onboard, coach, and evaluate maintenance team members; administer performance plans or disciplinary actions as needed.
• Manage the on-call rotation and provide support during emergency situations.
• Ensure all work practices comply with company policies and federal/state regulations such as ADA, Fair Housing, OSHA, Lead-Based Paint, HAZCOM, EPA, and related requirements.

Safety, Compliance & Workflow Management

• Maintain up-to-date safety documentation including MSDS, HAZCOM records, pool logs, refrigerant logs, and OSHA required materials.
• Oversee the system for tracking and completing resident service requests—striving for timely, high-quality resolution.
• Support the preparation of maps and reference materials identifying utility cutoffs, clean-outs, meters, and critical infrastructure locations.

Budget, Inventory & Vendor Coordination

• Manage maintenance spending and ensure expenditure aligns with approved budgets.
• Maintain adequate inventory of tools, materials, and replacement parts to support daily operations.
• Cook with specialized repairs or services, ensuring work quality and cost efficiency.
• Support overall ground upkeep by assisting with debris removal and exterior cleanliness as needed.

Qualifications

• 5–6+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Strong leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA, CPO, and HVAC certifications are required.
• Valid Class E driver’s license.
• Strong knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer-service and communication skills.
• Ability to work evenings, weekends, and participate in on-call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

About Cortland

Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Founded in 2005, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland is committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

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