Senior Service Manager - Aquatics

Key Responsibilities

• Client Relations: Provide detailed, timely service reports and communicate compliance issues to clients within 2 business days of a visit.
• Scheduling: Schedule Certified Annual Inspections one month prior to due dates and ensure compliance requirements are met two months prior.
• CRM Management: Utilize the CRM tool effectively to track accounts and communicate repairs to the Construction (CRS) team within 2 business days.

Leadership & Training

• Staff Development: Identify crew training needs and include ASMs in on-site assessments at least once a month.
• Technical Instruction: Teach ASMs and Technicians how to plan and execute installations of fish structures, fountains, aeration, and plantings.
• Feedback: Provide at least 4 pieces of feedback monthly via the HR software.
• Safety: Ensure all safety equipment and precautions are implemented during operations.

Sales & Technical Operations

• Subject Matter Expert: Serve as the expert on assessments, estimating, and product knowledge (fountains, aeration, fish, etc.).
• Pipeline Management: Provide weekly updates on open Opportunities in the CRM and respond to open Activities within 2 business days.
• Execution: Proficiently handle the details of assessments, estimating, installation, and repairs.

Requirements & Qualifications

• Experience & Skills:
  • Industry Background: Education or experience in construction, landscaping, excavation, water resources, pond management, or stormwater maintenance.
  • Technical Skills: Experience operating mini-excavators, skid steers, mowing equipment, chainsaws, and pumps. Must be proficient in loading and hauling trailers.
  • Computer Proficiency: Skills in Word processing, Mapping/GIS, CRM software, and timekeeping apps.
• Leadership & Soft Skills:
  • Management: Capable of leading/managing a crew and working well in teams.
  • Communication: Strong written and verbal ability (grammar, punctuation, spelling) to communicate with clients of various education levels.
  • Organization: Results-oriented, self-starter with high attention to detail.
• Physical Demands: Ability to lift and carry up to 80 lbs., work on steep slopes and in all weather conditions/wet environments, and travel with occasional overnight trips required.
• Licensing: Must possess a valid driver’s license with a clean driving record.

Benefits

• Competitive Pay starting at $70,000 - $85,000 Annual Salary (negotiable based on experience)
• Time Off: Annual Paid Vacation + 11 Observed Holidays
• Health: Insurance Benefits (Health, Vision)
• Retail: Company-Matched 401K
• Perks: Company Vehicle + Phone & Laptop provided

Benefits

• Equal Employment Opportunity Statement: Bland Landscaping Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristics protected by federal, state, or local laws.