Senior Service Electrician

Key Responsibilities

• Respond promptly to customer service requests, including emergency calls and scheduled maintenance visits.
• Diagnose and repair electrical failures in commercial and industrial facilities, minimizing customer downtime.
• Perform on-site troubleshooting of electrical systems, identifying root causes and implementing effective solutions.
• Provide accurate time estimates for repairs and communicate clearly with customers throughout the service process.
• Perform additional tasks assigned by management to ensure customer satisfaction and operational efficiency.

Troubleshooting & Diagnostics

• Troubleshoot electrical components, including transformers, motors, panels, circuits, switchgear, motor control centers (MCCs), and related systems.
• Utilize diagnostic tools such as voltmeters, ohmmeters, meggers, and thermal imaging equipment to test and analyze electrical circuits, equipment, and fixtures.
• Identify electrical malfunctions quickly and efficiently, using both test equipment and hand tools to make necessary repairs.
• Diagnose issues with conveyor systems, lighting, and power distribution systems.

Maintenance & Repair

• Perform preventive maintenance on electrical systems to ensure optimal performance and reduce future failures.
• Replace defective components, including breakers, fuses, relays, starters, VFD drives and other electrical devices.
• Repair and replace conduit, wiring, and electrical fixtures as needed during service calls.
• Install, modify, and upgrade electrical systems based on customer needs and code requirements.

Customer Service & Communication

• Maintain professional and courteous interactions with customers.
• Explain electrical issues and repair options to customers in clear, understandable terms.
• Provide recommendations for system improvements, upgrades, and preventive maintenance.
• Complete detailed service reports and documentation for each customer visit.
• Build and maintain positive customer relationships to support repeat business.

System Testing And Compliance

• Conduct thorough testing of electrical systems after repairs to ensure proper functionality and safety.
• Verify all work meets current National Electrical Code (NEC) and local electrical codes.
• Ensure all repairs and installations comply with safety standards and manufacturer specifications.
• Maintain factory licenses and certifications as required.

Blueprint Reading and Technical Documentation

• Read and interpret blueprints, wiring diagrams, schematics, P&IDs and equipment manuals to diagnose and repair electrical systems.
• Reference technical documentation to ensure proper repair procedures and component specifications.
• Create and update technical documentation as required.

Field Service Management

• Manage service vehicle inventory, ensuring necessary tools, parts, and equipment are available for service calls.
• Maintain accurate records of time, materials, and services provided at each customer location.
• Order and pick up parts as needed to complete service calls efficiently.
• Prepare service reports, work orders and project documentation using Microsoft Office Applications.