Senior Service Center Technician
About the role
The Senior Service Center Technician will be responsible for preparing equipment for field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).
Responsibilities
- Create and maintain a safe working environment and culture within the organization
- Take care of company property
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment
- Usually works with little to no supervision
- Works independently and has ability to lead/coach/guide/motivate
Requirements
- Little travel required (0%-20%) depending on division & location (overnight stays, away from home)
- Driving Requirements: Ability to obtain and maintain privileges to drive a company vehicle
- Forms: Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, Road Test
- Copy of Driver’s License, Copy of Medical Certificate
Placeholder for Division Specific Requirements
High Impact Behaviors:
- Continuous Professional Development
- Collaboration and Teamwork
- Results Driven Performance
Education & Experience Requirements
- HS diploma or equivalent
- Capable of obtaining a CDL, class A or B with applicable endorsements
- Preferred Technical military background
- Tech Cert, Degree or industry specific license(s)
Experience Requirements
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Ability to obtain DOT Medical card
- Clean driving record
- Work experience preferred (3 to 7 years of technical work experience)
Skill Requirements
- Electrical, mechanical, diesel, fusion experience depending on business unit
- Work without direct supervision and provides coaching/training to junior-level technicians
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
What We Can Offer You
- Generous PTO package and paid holidays
- Generous retirement savings plan
- Customizable health, dental and vision insurance (eligible on first date)
- Career progression plans
- Reward and recognition programs
- Paid parental leave
- Tuition Reimbursement
- Company Wellness Program
- Employee Discount Program
What We Can Offer You
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.