Senior Service and Repair Supervisor

What We Need You will report directly to our Site Lead, and you’ll work out of our Charlotte, NC location. In this role, you will impact the organization's service and repair operations by fostering a culture of continuous improvement, enhancing service delivery, and setting benchmarks for excellence in customer care. You will work out of our Charlotte, NC location on an On-site work schedule. Applicants must be legally authorized to work in the U.S. without current or future employer-sponsored work authorization. What You'll Be Doing Supervise and manage the SRO (Service and Repair Operations), ensuring alignment with organizational goals and objectives.Develop and enforce effective service and repair strategies, policies, and procedures to improve operational performance.Ensure the timely delivery of high-quality service and repair solutions, with a strong emphasis on customer satisfaction. What You Will Need To Be Successful 5+ Years of Experience in Service and Repair Management, preferably in a related industry.Strong understanding of Service and Repair Processes, or Electronic Manufacturing Processes and best practices.Over 3 years Experience working with People Management Experience in managing customer relationships and measuring customer satisfaction.Proficiency working with ERP systems such as SAP or similar. Expertise in analyzing performance metrics such as (On Time Delivery, and Cost Management) and implementing improvements for continuous enhancement.IPS is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements. About Us Who we are: Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation. We Help Organizations Make Work Safer, More Productive, And More Connected By Transforming Everyday Critical Information Into Actionable Intelligence. Our End-to-end Platform Unites Two Powerful Pillars Identification Solutions: High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.Intelligent Productivity Solutions: Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services. From aerospace, healthcare, and laboratories to manufacturing plants, retail, data centers, and global transportation and logistics hubs, we empower customers to identify, protect, track, and optimize the people, assets, and processes that keep the world running. Why Work At Brady A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and visionGenerous 401(k) with company matchPaid time off and holidaysOpportunity to participate in incentive programs for all full-time employeesFamily planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistanceEducation reimbursement opportunitiesScholarship program for children of Brady employeesA variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunitiesEmployee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)Dress-for-your-day dress codeCharitable contributions matched through Brady's Matching Gift program