SENIOR SECURITY OFFICER II

About the role

The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products.

Responsibilities

• Provide excellent guest service at all times
• Ensure the safety and security of team members and guests
• Supervise programs and processes to reduce and control loss time injuries
• Delegate authority and assign responsibilities
• Investigate incidents and/or customer complaints, compiling data for accurate reporting
• Ensure all policies and procedures are being followed and monitored during the shift
• Review shift activities with Security Management
• Have complete knowledge of all casino events and promotional activities, and assist as needed
• Keep work area in a clean and orderly manner
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change
• Absorb and dispose of any cups, glasses, bottles, or other items left on the floor by guests
• Perform other duties as assigned or reasonably requested by any member of management
• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Ability to work from a standing or sitting position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

Qualifications

• A high school diploma or GED equivalent
• Two to Three years experience in security preferred

Additional Requirements

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Acquire and maintain CPR/AED certification

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.