Senior Scheduling Associate

Key Responsibilities

• Manage high-volume scheduling requests and last-minute changes with minimal supervision
• Oversee inbox management, flag urgent requests, and ensure all emails are responded to within 30 minutes
• Quality control on job entries and confirmations across multiple shifts
• Support resource (court reporter) management and retention efforts, including usage tracking and freelance recruiting coordination
• Guide team members on best practices and escalation protocols
• Lead coverage coordination for training schedules, PTO, and emergency backfill needs
• Audit cancellations and status updates for accuracy, reduce late fees, and ensure compliance
• Ensure full compliance with client-specific instructions and SLAs
• Serve as the primary on-call resource during assigned rotations

Qualifications

• 5–8 years in court reporting scheduling, legal services, or operations coordination
• Proven ability to prioritize and problem-solve in a fast-paced, client-focused environment
• Strong leadership, mentoring, and decision-making capabilities
• Excellent written and verbal communication
• Knowledge of industry-specific tools and CRM platforms
• Flexible to work cross-shift and provide on-call support when assigned

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs
• Flexible Time Off & Remote Work Options
• Professional Development & Career Growth Opportunities
• Exposure to cutting-edge technology in the legal services industry