Senior Scheduler

Surgery & Procedure Scheduling

Coordinate and schedule surgeries, procedures, diagnostic testing, and specialty appointments according to physician requirements, facility availability, and insurance guidelines.
Manage provider schedules to optimize utilization, minimize scheduling gaps, and efficiently coordinate urgent, same-day, and follow-up appointments.
Arrange referrals, imaging studies, laboratory appointments, and follow-up visits.
Communicate scheduling details and preparation instructions to patients and families.

Insurance Verification & Financial Clearance

Verify patient insurance benefits and eligibility for office visits, procedures, surgeries, and diagnostic services.
Obtain and document required pre-certifications, prior authorizations, referrals, and pre-determinations.
Collaborate with insurance carriers, hospitals, and surgical facilities to secure approvals before services are scheduled.
Communicate benefit information, authorization status, and estimated patient financial responsibility, including Good Faith Estimates, when applicable.
Aid in identifying patients who may benefit from financial assistance programs.

Patient & Provider Support

Serve as a primary point of contact for patients regarding scheduling, authorization status, insurance questions, and procedure preparation.
Provide excellent customer service through compassionate, professional communication.
Act as a resource to providers and clinic staff regarding scheduling, insurance requirements, and billing processes.
Partner with Mercy billing services to resolve patient inquiries and concerns.

Documentation & Compliance

Maintain accurate and complete documentation in Epic for all scheduling, authorizations, referrals, benefits verification, and financial arrangements.
Track and monitor approval status to ensure services are not scheduled without required authorizations or referrals.
Document relevant lab results, diagnostic testing, insurance coverage, and patient communications.
Complete administrative forms, including FMLA, disability, and other patient-related documentation.

Additional Responsibilities

Answer and manage incoming phone calls as needed.
Support front-office operations and clinic workflows.
Perform additional duties and special projects as assigned.