Senior SATCOM IP Network Support Specialist

About the role

Our customer is the Defense Information Systems Agency (DISA), provider of GIG/Defense Information System Network (DISN) services to the Department of Defense and national security organizations. This position directly supports the DISA‑provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management‑Operations II (GSMO‑II) have an opening in Enterprise SATCOM Gateway Services (ESGS) for a Network Support Specialist at Hill AFB, UT.

Responsibilities

• Execute network operations to include configuration and analysis of customer circuits across all SATCOM teleports and gateways.
• Perform real‑time circuit redesign (alternate routing) to restore customer connectivity during scheduled and unscheduled outages and maintenance actions.
• Work directly with internal and external customers, all SATCOM stakeholders, and other engineering tiers to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
• Proactively monitor network alarms across platform‑specific network management tools.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service‑impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of the following: routers, switches, crypto devices, routing, CISCO, Juniper, iDirect, EBEM, ESEM, linkway, MPM1000, and other associated modems.

Requirements

• Hold DoD‑8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Secret security clearance.
• Requires general understanding of SATCOM and networking principles.
• Required education and experience: BS and 4–8 years of prior relevant experience or Masters with 2–6 years of prior relevant experience (or equivalent combination of education and/or experience).

Qualifications

• Experience working with deployed SATCOM terminals.
• Circuit actions experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite (Outlook, Excel, Word, Access, PowerPoint, TEAMs).
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.

Pay

Pay Range $73,450.00 - $132,775.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Benefits

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Schedule

This role requires working in a 24x7 shift work environment.