SENIOR SALESFORCE BUSINESS ANALYST , CONTRACTUAL IT Systems Technical Specialist

Position Overview

The Maryland Insurance Administration (MIA) seeks a Senior Salesforce Business Analyst to collaborate with cross-functional teams to elicit requirements, design scalable processes, and maximize the agency’s Salesforce investment. This role requires a strategic candidate with seven years of experience designing, developing, testing, implementing, and maintaining application, communication, database, or operating systems software.

Key Responsibilities

• Lead workshops and interviews with stakeholders to uncover true business needs.

• Translate complex business requirements into clean, actionable user stories and technical specifications.

• Map current-state workflows and design future-state processes within Salesforce to eliminate friction and improve operational efficiency.

• Collaborate closely with Salesforce Admins, Developers, and Architects to design scalable solutions that leverage out-of-the-box Salesforce functionality before resorting to custom code.

• Define data requirements, ensure data integrity across systems, and build advanced reports and dashboards to provide actionable insights for leadership.

• Own the User Acceptance Testing (UAT) process, including creating test scripts, coordinating with business users, and ensuring deliverables meet acceptance criteria.

• Drive platform adoption by developing training materials, conducting enablement sessions for internal and external stakeholders, and communicating system updates to users.

Minimum Qualifications

• Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
• Substitution options for education and experience as noted in the document.

Desired Or Preferred Qualifications

• Experience with Salesforce Certified Business Analyst certification.
• PMP-BPA or CBAP certification.
• Scrum Master or Project Manager experience.
• Production support experience.
• Ability to support priorities beyond Salesforce related projects.
• Experience with Box document management system.

Selection Process

Please ensure that your resume demonstrates your qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. For education obtained outside the U.S., an evaluation for equivalency by a foreign credential evaluation service is required prior to starting employment (and may be requested prior to interview).

Benefits

• Eligible for subsidized health benefits coverage for themselves and their dependents.
• Leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

Further Instructions

Contact charrison@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. For immediate consideration: upload one (1) WORD or PDF file, that includes your combined cover letter and resume, to the "Resume" tab. If you are unable to apply online, you may submit an application packet by mail. Your submission must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted. Complete Application Packets May Be Mailed To Maryland Insurance Administration Human Resources - Recruitment #: 26-004488-0015 St. Paul Place, Suite 2700 Baltimore, MD 21202