Senior Salesforce Administrator – Revenue, CX & AI Operations

About the role

We are seeking a Senior Salesforce Administrator to join our Enterprise Applications team. This role is strategic, focusing on partnering with Sales, Marketing, Finance, and Operations to architect technology solutions that solve business problems at scale. The role involves AI-first solution design, Salesforce & platform architecture, data, reporting & business intelligence, and managing integrations across the tech stack.

Responsibilities

• Translate ambiguous business challenges into clear requirements, user stories, and scalable system designs
• Lead working sessions, process discovery workshops, and solution design reviews with cross-functional stakeholders
• Partner with EA Business Analysts on solution delivery
• Arcitect and deploy AI-powered workflows and agents across the revenue tech stack
• Design, build, and maintain Salesforce solutions
• Manage and optimize integrations across the full tech stack
• Own user, role, and permission management across all Sales and Operations applications
• Lead upgrade, release, and bundle management for Salesforce install packages and connected tools
• Design, maintain custom reports and dashboards for business users
• Contribute to data models and dashboard design in Looker
• Apply strong SQL and relational data expertise to support reporting schemas, data transformations, and analytics initiatives
• Ensure data integrity across systems as the authoritative voice on Sales & Marketing data structure and quality

Requirements

Must have a Certified Salesforce Administrator certification with hands-on experience building flows, Apex, integrations, and complex automations. Must have demonstrated experience with multi-platform CRM and operations ecosystems, specifically with Salesforce plus at least one of: NetSuite, HubSpot, Zendesk, or similar enterprise platforms. Strong SQL and relational data fundamentals, proven track record of working with business stakeholders to define problems and ship solutions, experience implementing AI tools, automation workflows, or intelligent agents in a business operations context, a builder's mindset, strong analytical thinking, and the ability to navigate and influence a diverse set of stakeholders in a fast-moving startup environment.

Qualifications

Must have a Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of relevant experience in Salesforce administration and integration. Experience with AI tools, automation workflows, or intelligent agents in a business operations context preferred.

Skills

• Certified Salesforce Administrator
• Hands-on experience with Salesforce and integration technologies
• Strong SQL and relational data fundamentals
• Experience with multi-platform CRM and operations ecosystems
• Proven track record of working with business stakeholders
• Experience implementing AI tools, automation workflows, or intelligent agents
• A builder's mindset
• Strong analytical thinking
• Navigating and influencing diverse stakeholders

Benefits

• Comprehensive medical, dental, and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match
• Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer-paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terra-cycling, too
• Happy hours, team-building events, bagel breakfasts, Values awards - and more

Pay

$121,805 - $153,405 USD

Schedule

Hybrid work model