Senior Sales Support Specialist

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the role

As a Senior Sales Support Specialist - Back Office Support, you will support sales and management teams by reviewing account information, resolving inquiries, and coordinating with internal partners to help ensure accurate boarding and servicing of new merchant accounts. You will contribute to pre-sales and post-sales support, pricing and proposal activities, and issue resolution that improves operational accuracy, responsiveness, and client support outcomes.

Responsibilities

• Provide pre-sales and post-sales support for merchant account activities, including guidance on addendums and demand deposit account (DDA) setup inquiries for law firms
• Respond to pricing, billing policy, and buy rate grid questions to support accurate proposals and merchant account setup
• Manage shared inbox communications and assigned inquiry tickets, providing accurate and timely responses to sales and internal stakeholders
• Research issues, document findings, and support escalations to help resolve operational and account-related questions
• Partner with sales, pricing, boarding, servicing, and other internal teams to maintain workflow accuracy and support timely account setup
• Review account details and supporting information to identify discrepancies, clarify requirements, and reduce processing errors
• Support marketplace-related inquiries and back-office activities that improve sales support efficiency and service consistency

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

• 3+ years of experience in sales operations, sales support, merchant services, or a related business support function
• 3+ years of experience using sales support tools, ticketing systems, shared mailboxes, and business applications to manage inquiries and case resolution
• 3+ years of experience providing pre-sales and post-sales operational support, including pricing, proposal support, account setup, or servicing coordination
• Experience interpreting pricing models, billing policies, and account documentation to provide accurate responses and recommendations
• Ability to research issues, document outcomes, manage multiple work items, and communicate clearly with cross-functional teams
• Associate's degree or Bachelor's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience

Preferred qualifications

• Experience supporting merchant acquiring, payments, financial services, or fintech operations
• Experience with marketplace navigation, dashboard management, or workflow tracking tools
• Experience handling credit escalations, application quality control, or exception-based review processes
• Certification in sales operations, finance, or a related discipline, or equivalent combination of education, related experience and/or military experience

Work arrangement

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help with overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment.

This role is not eligible to be performed in Colorado, California, District of