Senior Sales & Service Representative Community (Universal Banker)

About the role

Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch, building and expanding banking relationships through proactive customer outreach and handling customer service requests. You will be responsible for fulfilling deposit accounts, payment solutions, and digital access products, as well as identifying and referring sales opportunities to appropriate bank partners. The role adapts to branch needs, providing customer service in both transaction processing and sales capacities. Successful candidates demonstrate influence by building rapport with different personalities, are self‑starters in sales outreach with disciplined daily calling activity, possess strong interpersonal communication skills, exhibit professionalism and empathy in customer service, adapt quickly to new information and technology,