Senior Sales Representative

About the role

The Sales Representative III is responsible for managing assigned customer accounts (mills) by building relationships with key decision-makers, including superintendents, production managers, and technical personnel. This role is accountable for developing, maintaining, and growing a core base of annual sales while driving regional performance across sales, orders, customer satisfaction, receivables, and expense management.

Responsibilities

• Manage assigned accounts to meet sales and order budget objectives, while addressing customer complaints, monitoring receivables, and controlling travel and entertainment expenses.
• Partner with cross-functional teams, including Customer Service, Manufacturing, Technology & Optimization, and Administrative Support, to drive operational success and achieve business objectives.
• Present and promote value-added products and technical services by analyzing data and delivering reports that support customer decision-making and acceptance.
• Determine with sales management and regional team members prescribed levels of call frequencies through accounts planning including machine downtime coverage.
• Forecast annually with sales management for future growth and opportunities.
• Maintain good customer files and records for account planning, forecasting, production scheduling, and inventory control.
• Support product installations, maintain accurate reporting and database records, and promptly escalate product performance or runnability issues.

Requirements

• BS Degree in Engineering or Paper Science, or at least 5 years in sales or industry-related experience.
• Must be able to demonstrate the ability to sell and develop strong relationships with customers.
• Strong verbal, written, and interpersonal communication skills, with the ability to collaborate effectively across all levels and functions of the organization to achieve goals.
• Must be willing to travel up to 85% of the time.
• Must be able to provide solid technical support to customers.

Physical Requirements

• Regularly required to talk and hear, stand and walk, use hands to handle or feel, reach with hands and arms.
• Climb stairs, walking, kneeling, pulling, warm temperatures, work around equipment.
• Ability to lift 50 pounds as needed.