Senior Sales Operations & Strategy Specialist

Redaptive is searching for a driven, results-oriented Sales Operations Associate to join our team. This role partners with sales leadership, sales executives, and BDRs to drive business cadence related to lead generation, pipeline and forecasting analytics, and business trends and analysis. The ideal candidate is a self-starter with a demonstrated track record of supporting teams toward ambitious revenue and product adoption targets, excellent communication skills, exemplary organization and project management skills, and a strategic mindset. This role reports to the Sales Operations Leader.

Responsibilities

• Oversee continuous improvement initiatives to streamline sales processes, enhance productivity, and optimize resource allocation.
• Document and maintain sales process workflows, playbooks, and SOPs.
• Own and optimize core sales processes from lead to close, ensuring efficiency, consistency, and scalability.
• Lead design and implementation of Salesforce-impacted process changes, partnering with IT and OET to ensure solutions and impacts are effectively communicated to stakeholders.
• Oversee sales tooling and troubleshooting efforts for Sales Executives and BDRs (e.g., SFDC, ZoomInfo, HubSpot, Seismic).
• Serve as the business owner of sales tooling (e.g., SFDC, ZoomInfo, HubSpot, Seismic).
• Oversee system usage and adoption measurements; propose and implement continuous improvements.
• Drive the account planning process, managing and overseeing cross-functional next steps and needs required by sales for successful outcomes.
• Own the design and implementation of process, system, and behavior improvements to drive pipeline and NTP performance at Key/Core accounts.
• Responsible for the methodology and maintenance of Key/Core account designation.
• Responsible for sales territory design and implementation.
• Leverage insights to make recommendations to improve efficacy of territories.
• Responsible for account identification and qualification framework.
• Partner with leadership to identify and implement improvements in CRM usage, pipeline management, forecasting, and reporting.
• Provide insights and recommendations based on pipeline trends, gaps, and conversion metrics to drive improved performance.
• Lead sales performance management analysis and reporting for pipeline management and execution against targets, including forecasting and quarterly and annual planning.
• Partner with sales leadership, sales executives, and BDRs to ensure accurate and timely sales origination, pipeline, and booking reporting/data requests.

Requirements

• 5+ years in a Sales Operations role (or business analytics), leveraging process data and customer and team feedback.
• Bachelor’s degree in business, math, finance, economics, statistics, or related field preferred or relevant experience.
• Experience with CRM and business management tools (e.g., Salesforce.com, Asana, Tableau, Excel, PowerPoint).

Skills

• Standout communication skills: listening, presenting, training, and documenting.
• Process improvement mindset.
• Analytical, critical thinker, able to ask the right questions and frame a problem.
• Superb understanding of sales team motivations and enterprise sales organizations.
• Creative problem solver.
• Ability to handle multiple priorities.
• Excellent PowerPoint formatting skills.
• Outstanding relationship and negotiation skills with internal and external stakeholders.
• Reliable, responsive, driven.

Benefits

• Annual bonus, subject to company and individual performance.
• Equity plan participation.
• Company-subsidized benefits: medical, dental, vision, life insurance.
• Flexible Spending Accounts: healthcare and dependent care.
• 6% 401(k) match with immediate vesting.
• Flexible Time Off.
• Commuter benefits: reimbursed parking; free RTD pass; free gym membership.

Pay

Expected annual salary: $85,000 - $105,000 (subject to adjustment for relevant experience, skills, and geographic location).