Senior Sales Operations Specialist

About Us

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products designed to solve real-world business problems. We train and deploy frontier models for enterprises building AI systems, believing our work is instrumental to the widespread adoption of AI. We obsess over what we build, with each team member contributing to increasing the capabilities of our models and the value they drive for customers.

Cohere is a global team of researchers, engineers, designers, and more, passionate about their craft. Headquartered in Toronto, we have key offices in London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul.

Responsibilities

• Partner with the VP of Sales, Americas to define and implement sales strategies, forecasts, and performance metrics.
• Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools.
• Work closely with inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go-to-market execution.
• Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment.
• Contribute to sales operations, business development, and support functions, fostering a high-performance culture.
• Serve as a liaison between sales leadership, front-line managers, individual contributors (sellers), and executive teams to ensure clear communication and strategic alignment.

Qualifications

• 8+ years of experience in sales operations, business development, and strategy, preferably in AI, SaaS, or enterprise software.
• Strong analytical mindset and proficiency in CRM platforms (e.g., Salesforce).
• Expertise in sales process optimization and ability to mentor teams.
• Experience driving accountability and navigating high-growth environments.
• Strategic thinking to translate business goals into actionable sales plans.
• Executive-level communication skills, including experience creating board-level presentation decks and customer engagement materials.

Pay

The salary range for this role is $180,000 – $250,000 USD, reflecting expected base compensation. Actual compensation will be determined by factors such as location, level, job-related knowledge, skills, education, and experience.

Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, or Pension Scheme (location-dependent).
• 100% parental leave top-up for up to 6 months for either parent.
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
• Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days).
• Budget for traveling to other offices if remote, plus an annual company offsite.
• $500 home office stipend to set up your workspace.

Schedule

Cohere is remote-friendly with offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul. Options include:

• For those in the office: Daily lunch program, snacks, and regular community/social events.
• For those not near an office: Co-working benefit to work alongside others in your city.