Senior Sales Operations Manager - Food Industry

About the role

A growing consumer products manufacturer is seeking an experienced Senior Manager, Retail Commercial Operations to strengthen how its retail business plans, executes, and delivers against customer commitments. This is a high-impact role leading the operational side of the commercial organization, ensuring sales plans translate into effective execution across forecasting, planning, customer fulfillment, retail execution, and customer support.

The ideal candidate is a commercially minded operator who enjoys building structure, improving processes, and leading teams through change in a fast-moving CPG environment.

Responsibilities

• Develop scalable commercial operations processes to support continued retail growth.
• Establish planning and forecasting routines that improve accuracy, inventory visibility, and execution.
• Partner closely with Sales, Supply Chain, Customer Service, Finance, and Manufacturing to improve cross-functional performance.
• Support customer launches, seasonal programs, and promotional activity from planning through execution.
• Identify and manage operational risks across orders, inventory, pricing, and customer compliance.
• Develop and monitor KPIs, using data to identify trends, issues, and opportunities for improvement.
• Lead initiatives that simplify workflows, improve processes, and increase commercial effectiveness.
• Build reporting and analytics tools that provide leadership with clear, actionable business insights.
• Lead, develop, and establish clear processes and accountability across a small Sales Operations team.

Requirements

• Extensive experience in Sales Operations, Commercial Operations, Customer Supply Chain, or a similar function within CPG/consumer products.
• CPG Experience is essential.
• Strong understanding of forecasting, retail execution, order management, and customer operations.
• Experience supporting national retail customers and working cross-functionally across commercial and operational teams.
• Familiarity with ERP, CRM, EDI, and business intelligence/reporting systems.
• Strong analytical skills and the ability to translate commercial data into actionable business decisions.
• Proven experience leading teams and driving operational/process improvements.
• Excellent communication, stakeholder management, and problem-solving skills.

What Success Looks Like

• Within your first year, you will have:
  • Improved forecasting consistency and planning discipline.
  • Increased visibility of commercial performance across the organization.
  • Reduced operational issues impacting retail customers.
  • Established scalable processes to support continued growth.
  • Built a collaborative, high-performing Sales Operations function.
  • Strengthened partnerships between Sales, Supply Chain, Customer Service, Finance, and Manufacturing.

Why Join?

This is an opportunity to join an organization investing significantly in its retail business and play a key role in shaping its commercial operations strategy and infrastructure. You'll have the opportunity to build processes, develop a team, influence cross-functional decision-making, and make a measurable impact on the company's future growth.