Senior Sales Operations Manager

About the Company

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere. The company functions as a business's eyes and ears across all customer feedback channels to uncover predictive insights. Backed by significant funding from top-tier firms like Bessemer Venture Partners, Kleiner Perkins, and Marlin Equity Partners, Reputation drives substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms. Trusted by over 250 partners including Google and Meta, Reputation was recently recognized as America’s Greatest Midsized Workplaces by Newsweek for excellence in career development. The company attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

About the Role

We are seeking a highly motivated and experienced Senior Sales Operations Manager to join our dynamic team. This role is pivotal in managing the processes and systems required for our Account Executives (AEs) and CSMs to excel and for leadership to effectively track sales activities and drive high-performing teams. The successful candidate will improve sales processes, own key cross-functional sales support processes such as coordination of RFP responses and Bid Desk reviews, and drive sales efficiencies through tech stack optimization.

Responsibilities

• Design and implement scalable sales processes and systems to enhance AE/CSM productivity and leadership visibility.
• Align sales representatives with accounts based on compensation plans and designated territories (Territory Planning and Strategic Account Allocation).
• Collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes.
• Own the Bid Desk: collaborate with AEs, SEs, sales leaders, product management, and engineering to approve or reject requests for non-standard customer requirements, ensuring Reputation’s commitments will be met.
• Develop and distribute key metrics, automate alerts requiring leader attention, and provide insights into sales performance.
• Collaborate with the SFDC Admin team and Marketing Operations to maintain our Salesforce database and associated go-to-market technical stack to optimize sales processes and performance.
• Oversee and evaluate sales technologies, ensuring effective usage.
• Lead Salesforce enhancements, including custom development and integration.
• Audit and resolve data issues, maintaining high data quality standards.
• Utilize AI tools (Gemini, Notebook LLM, Zapier) to improve sales efficiency.

Requirements

• BA/BS degree with 8+ years of experience in Sales Operations, Sales Leadership, or Business Process Engineering; preferably relevant consulting experience.
• Demonstrated success in designing and implementing sales processes and go-to-market (GTM) systems at SaaS companies.
• Experience managing operations across multiple global offices is highly desirable.
• Experience with CRM systems and sales methodologies.
• Excellent analytical and problem-solving skills.
• Strong project management capabilities.
• Exceptional communication and stakeholder management skills.
• Solid financial understanding and skills.
• Exceptional ability to prioritize, communicate, and manage tasks efficiently.
• Adaptability: flexible and fast learner, capable of adjusting to changing environments.
• Passion for leading initiatives with a keen interest in sales and technology.
• Strategic thinker with a continuous improvement mindset.

Work Environment

This role is fully remote, allowing you to work from home day-to-day. You’ll collaborate closely with your team virtually through regular meetings, communication tools, and ongoing support to stay connected and successful in your role.

Benefits

• Paid Time Off: Flexible PTO for salaried employees. Hourly employees accrue PTO based on tenure and receive 5 sick days annually (available from day 1). PTO accrues on a per-paycheck basis. Includes 10 company-paid holidays plus 4 “Extended Company Holidays.”
• Health and Welfare Benefits:
  • Multiple medical and dental plan options, plus 100% company-paid vision coverage.
  • 401k available through Fidelity.
  • Paid Parental Leave for all eligible employees as of day 1 of employment.
  • Employer-paid short- and long-term disability and life insurance.
  • Critical Illness, Accident & Hospital Indemnity insurance.
  • Employee Assistance Program (EAP).
• Perks and Wellbeing Apps:
  • PerkSpot: Employee discount program.
  • Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships.
  • Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health.
  • Omada: Virtual prevention and physical therapy program.
  • Ladder: Supplemental life insurance.
  • SoFi: Financial wellbeing platform with 1:1 advice.
  • Fetch: Pet insurance discount program.
  • Spring Health for Guardian: Virtual mental health support.
  • XP Health for Guardian: Virtual eyewear platform.
  • Rate.com: Mortgage services discount program.