Senior Sales Operations & Commissions Manager

Everbridge empowers organizations to anticipate, mitigate, respond to, and recover stronger from critical events. Our mission is to help customers keep people safe and organizations running by providing the world's leading resilience platform. As our Go-to-Market organization evolves, we're investing in AI, automation, analytics, and operational excellence to redefine modern Sales Operations and Compensation.

About the role

We're looking for someone to help build the next generation of Sales Operations, Compensation, and Performance metrics. This role focuses on accurate commission statements, clean compensation rollouts, and operational excellence while transforming Sales Operations into a strategic advisor using AI, automation, and data. Think Moneyball for Sales Operations, Enablement, and Commissions.

Responsibilities

• Sales Compensation Operations
  • Own and continuously improve the operational side of our compensation program
  • Draft compensation plans and supporting documentation
  • Administer compensation plans within Xactly
  • Coordinate compensation rollouts and communications
  • Support commission calculations and governance
  • Manage SPIF administration
  • Support new hire compensation setup
  • Partner with HR, Finance, and Sales Leadership on compensation initiatives
• Territory Management & Sales Operations
  • Serve as a primary operational partner to our Sales organization
  • Connect Territory planning and optimization
  • Manage Rules of Engagement, Salesforce hierarchy governance, and account ownership
  • Oversee Sales Operations processes and operational onboarding
• AI Transformation
  • Leverage AI tools (e.g., ChatGPT Enterprise, Claude, Snowflake, Tableau, Xactly, Salesforce) to rethink Sales Operations
  • Automate manual compensation processes
  • Improve territory planning
  • Deliver proactive seller insights
  • Build better reporting and analytics
  • Enable sales leaders with actionable recommendations
• Corporate Performance
  • Partner with Corporate Performance on compensation expense forecasting
  • Support rep performance analytics and territory analytics
  • Contribute to executive reporting, Quarterly Business Reviews, and Board reporting
• Long-term Growth
  • Influence annual planning, headcount planning, and territory planning
  • Support quota planning, sales capacity modeling, and rep productivity analysis

Requirements

• 5–7+ years of experience in Sales Operations, Revenue Operations, or Sales Compensation
• Hands-on experience with Xactly
• Strong Salesforce experience
• Experience supporting sales compensation programs and quota rollouts
• Experience with territory management or sales operations processes
• Strong understanding of sales organizations and seller workflows

Skills

• Experience with Snowflake or another enterprise data warehouse
• Experience with Tableau, Power BI, or similar BI platforms
• Advanced Excel skills
• Strong analytical and problem-solving abilities
• Preferred: Previous experience in a customer-facing sales role (BDR, AE, or Sales Leadership)
• Preferred: Experience with forecasting and corporate planning
• Preferred: Experience building scalable operational processes
• Preferred: Experience using AI tools (e.g., ChatGPT, Claude, Microsoft Copilot)

Pay

The reasonably estimated salary for this role ranges from $118,700 to $158,200 and may include variable compensation. Actual compensation is based on the candidate's skills, qualifications, and experience.

Benefits

• Comprehensive healthcare, dental, and mental health benefits
• Parental planning benefits
• Disability income benefits
• Life and AD&D insurance
• 401(k) plan with company match
• Paid time off
• Fitness reimbursements