Senior Sales Operations & Business Development Manager

Key Responsibilities

• Monitor leads, pipeline activity, customer engagements, and sales KPIs across identified sellers and business areas
• Track progress against sales goals, performance expectations, and accountability standards established by the CGO
• Support the CGO in developing and implementing consistent sales systems, tools, routines, and practices across identified sellers and business areas
• Support onboarding and training related to sales tools, CRM usage, pipeline expectations, and reporting practices
• Create sales dashboards and recurring reports for executive leadership as needed
• Analyze sales trends, pipeline movement, conversion data, and activity patterns to identify opportunities for improved follow-up, forecasting, and sales execution
• Develop and maintain forecasting tools and models to support budgeting, pipeline reviews, and organizational planning
• Maintain CRM data standards, reporting expectations, and usage practices across identified sellers and business areas
• Support targeted business development and assigned selling activity, including prospecting, follow-up, proposal support, and advancement of selected opportunities
• Maintain assigned sales goals tied to approved business development activity

Requirements

• 6+ years of B2B sales, sales operations, revenue operations, or sales enablement experience, including experience improving sales processes, pipeline discipline, or CRM adoption
• Experience supporting sales activity across multiple teams, territories, service lines, or business areas
• Experience creating structure, follow up, and accountability across teams or business areas without direct reporting authority
• Strong understanding of CRM systems such as Microsoft Dynamics, Salesforce, HubSpot, or similar platforms
• Demonstrated success in pipeline management, KPI tracking, forecasting, and sales process improvement
• Experience supporting or carrying assigned sales goals
• degree in Business, Marketing, Communications, or related field (or equivalent job experience)