Senior Sales Operations Analyst
About the role
At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview: Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. In Sales Operations, we act as the foundational engine powering our field teams, leveraging operational rigor and intelligent analytics to drive predictable revenue execution.
Responsibilities
- Enforce CRM data integrity and hygiene by validating deal stages, close dates, key opportunity fields, and required naming standards.
- Partner closely with sales management to observe deal progression, identify funnel bottlenecks, and assist close‑quarter commitment tracking.
- Aggregate and analyze weekly forecasting data across regional teams to support leadership during routine forecast review cadences.
- Design, build, and maintain custom Salesforce reports, list views, and tailored dashboards for sales representatives, managers, and executive directors.
- Manage, automate, and distribute recurring weekly operational reports to help leadership maintain error‑free visibility into order and revenue metrics.
- Develop scalable Tableau dashboards tracking key operational KPIs, pipeline velocity, win/loss metrics, and historical performance trends.
- Oversee end‑to‑end execution of account list updates, territory assignments, and account transfers during organizational transitions or new hire onboarding.
- Create standard operating procedures (SOPs), quick‑reference guides, and tools training to improve sales rep time‑to‑productivity.
- Investigate and resolve payout inquiries, split‑credit adjustments, and quota crediting questions with transparency and data‑backed reconciliation.
Requirements
- Salesforce (SFDC) Administration to build custom reports, construct operational dashboards, manage data imports, and maintain object hierarchy integrity.
- Tableau Visualization to build, publish, and maintain interactive data visualizations and executive‑level performance dashboards.
- Advanced Spreadsheet Modeling utilizing Microsoft Excel or Google Sheets (e.g., XLOOKUP, pivot tables, data reconciliation models) to process and analyze large operational datasets.
- AI‑Driven Analytics familiarity to leverage predictive forecasting tools and generative AI workflows to automate routine processes and improve reporting velocity.
- Stakeholder Management experience translating complex sales data into concise narrative insights for executive leaders while providing frontline support to sales representatives.
- Operational Process Improvement track record of independently identifying workflow inefficiencies, auditing CRM databases, and implementing scalable automated solutions.
- Cross‑Functional Collaboration experience partnering with IT, Finance, and Compensation teams to diagnose system bugs, test feature updates, and resolve rep payout discrepancies.
Qualifications
- Salesforce Certified Administrator or related technical CRM certification.
- Direct background working within a B2B technology or channel sales environment.
- 5+ years of experience in Sales Operations, Field Operations, or Business Analytics.
- Travel Requirements: Under 25%.
- Relocation Provided: None.
- Position Type: Experienced.
- Referral Payment Plan: No.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages