Senior Sales Manager - Build

Role Overview

The Senior Sales Manager - Build drives market-level sales strategy and growth while coordinating multiple showroom locations. This role ensures strong sales performance, operational excellence, and a high-quality customer experience.

Responsibilities

• Drive market share growth and achieve sales and gross margin targets across assigned markets and showroom locations
• Complete long-term sales strategies, identify new business opportunities, and optimize market coverage and customer segmentation
• Lead daily sales execution across teams, including customer meetings, business reviews, and joint sales calls
• Monitor sales performance, market trends, pricing strategies, and customer behavior to inform decisions and get results
• Ensure alignment of sales, marketing, and customer experience strategies to position Ferguson as the “Best Local Showroom”
• Care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.
• Coordinate showroom operations, including staffing, scheduling, training, displays, and adherence to brand standards
• Develop, mentor, and support sales and showroom teams, including succession planning and talent development
• Maintain strong vendor, customer, and internal partnerships to drive sales, product knowledge, and collaboration
• Lead with a safety-first approach, ensuring compliance and safe practices across all locations
• Resolve advanced customer issues and maintain a high level of customer happiness and retention
• Complete corporate initiatives, drive process improvements, and ensure consistent market-level adoption
• Support smaller or under-resourced locations to ensure consistent performance across all showrooms
• Communicate priorities, performance results, and strategy through regular team meetings and leadership forums
• Partner with leadership and HR to hire, develop, and retain high-performing teams and future leaders
• Act as a key partner to GMs and senior leaders, providing expertise and driving execution of showroom strategy

Qualifications

• 5–7+ years of sales, retail, or showroom experience, with at least 2–3 years in a management or leadership role preferred
• Proven track record of achieving sales, profitability, and P&L targets
• Strong business insight, including planning for growth and sales/performance forecasting
• Demonstrated leadership skills emphasizing mentoring, developing, and motivating teams
• Effective communicator with strong verbal, written, and interpersonal skills
• Proficient in Excel and standard business tools
• Willingness to travel within the market with occasional overnight stays