Senior Sales Manager - Audio Visual, Event Technology

Where luxury meets innovation, grow your career with Pinnacle Live at Fontainebleau Miami Beach.

About the Company

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the Role

Located at the Hilton Anatole, the Senior Sales Manager plays a critical role within the In-Venue Sales organization, driving the sales efforts of their assigned hotel. This position acts as front-line sales for the hotel sales team, responsible for generating all Scope of Work (SOW) and Contracts for their leads. Through our Catalyst Sales Process, the Senior Sales Manager will move leads through their respective sales funnel, focusing on connection, prequalification, solutions, and more. This role will also focus on large-scale production sales efforts for their designated property.

Responsibilities

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts based on the needs of hotel leads requiring AV products and services.
• Follow the Catalyst Sales Process, including prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Develop a deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
• Enter all pertinent client information into Pinnacle Live’s CRM platform and develop and drive an individual sales strategy that includes funnel and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Build outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and the hotel during site visits, planning meetings, pre-convention, and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business or related field.
• Minimum of three (3) years of experience in a customer service-facing role.
• Minimum of two (2) years of experience in a hospitality sales leadership role.
• Proficiency in CRM platforms; ability to generate high-quality insights into sales activity and progress.
• Production and Staging experience preferred.
• Scenic and Décor experience preferred.
• Rigging, Electrical, and Exhibit experience preferred.

Skills

• Highly skilled communicator with exceptional interpersonal and relationship-building skills.
• Proven success in project management and working in a fast-paced environment.
• Problem-solver mindset with strong organizational skills to remove obstacles for clients.
• Strong customer service mindset; willing to go above and beyond for clients.
• Excellent time management skills with the ability to work on multiple projects effectively.
• Strong business communication, presentation, and writing skills.
• Exceptional relationship builder, both internally and externally.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.