Senior Sales Manager - Audio Visual, Event Technology

About the Role

Join our team at the Hilton Anatole in Dallas, TX—a premier destination for unforgettable meetings, events, and guest experiences. Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences—combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.

Located at the Hilton Anatole, the Senior Sales Manager plays a critical role within the In-Venue Sales organization, driving the sales efforts for their assigned hotel. This position acts as front-line sales for the hotel sales team, responsible for generating all Scope of Work (SOW) and Contracts for their leads. The Senior Sales Manager will focus on large-scale production sales efforts for their designated property.

Responsibilities

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts based on the needs of hotel leads requiring AV products and services.
• Follow the Catalyst Sales Process, including prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Maintain deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
• Enter all pertinent client information into Pinnacle Live’s CRM platform and develop and drive an individual sales strategy, including funnel and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Build outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and the hotel during site visits, planning meetings, pre-convention, and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business or related field.
• Minimum of three (3) years of experience in a customer service-facing role.
• Minimum of two (2) years of experience in a hospitality sales leadership role.
• Proficiency in CRM platforms and ability to generate high-quality insights into sales activity and progress.
• Production and Staging experience preferred.
• Scenic and Décor experience preferred.
• Rigging, Electrical, and Exhibit experience preferred.

Skills

• Highly skilled communicator with exceptional interpersonal and relationship-building skills.
• Proven success in project management and working in a fast-paced environment.
• Problem-solver mindset with strong organizational skills to remove obstacles for clients.
• Strong customer service mindset, willing to go above and beyond for clients.
• Excellent time management skills with the ability to work on multiple projects effectively.
• Strong business communication, presentation, and writing skills.
• Exceptional relationship builder, both internally and externally.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.