Senior Sales Engineer

Job Summary

The Senior Sales Engineer (Sr. SE) serves as a strategic technical advisor and key partner to the Commercial Sales organization, driving revenue growth and customer retention through expert solution design, consultation, and implementation support. This role provides advanced pre-sales and post-sales technical leadership across complex voice, data, and video solutions. The Sr. SE combines deep technical expertise with strong business acumen to translate customer requirements into scalable, high-impact solutions. Acting as a trusted advisor, the Sr. SE engages with customers, sales teams, and cross-functional partners to design, present, and implement tailored telecommunications and networking solutions. This role also provides Tier II/III technical support and contributes to product development initiatives, ensuring service quality and customer satisfaction throughout the lifecycle.

Responsibilities

Pre-Sales & Solution Design

• Partner with Account Executives, fiber construction, and network engineering to provide advanced technical consultation during the sales cycle.
• Collaborate with cross-functional teams, including Fiber Construction and Network Engineering, to design and deliver scalable, qualified network solutions for customer deployment.
• Lead discovery sessions to assess customer business needs, technical environments, and solution requirements.
• Design and architect wireless networking, IoT integration, data, video, and managed service solutions.
• Develop technical proposals, network diagrams (e.g., Visio), and solution documentation.
• Present technical solutions and value propositions to clients, including executive-level stakeholders.

Customer Engagement & Advisory

• Serve as a trusted technical advisor to customers and their IT teams.
• Translate complex technical concepts into clear, business-focused communication.
• Support "application-based selling" strategies to maximize customer value and revenue opportunities.
• Ensure solutions align with customer goals, technical requirements, and internal standards.

Sales Enablement & Collaboration

• Train and mentor sales teams on core technologies, products, and solution positioning.
• Partner with Product, Engineering, Construction, Field Service, and Operations-Project Management teams to ensure seamless delivery.
• Support RFP/RFI responses, including technical narratives, solution design, and pricing inputs.
• Provide technical leadership during strategic or high-value pursuits.

Implementation & Post-Sales Support

• Oversee technical validation and solution handoff to implementation teams.
• Provide Tier II/III escalation support for complex customer issues.
• Ensure successful deployment and customer satisfaction through ongoing engagement.

Innovation & Continuous Improvement

• Collaborate with Product teams on service development, enhancements, and compatibility testing.
• Stay current on emerging technologies, industry trends, and competitive offerings.
• Identify opportunities to improve processes, tools, and customer experience.

Qualifications

Experience

• 7+ years of experience in telecommunications, networking, or technical sales engineering roles.
• Proven success supporting complex enterprise or mid-market sales environments.
• Strong experience in solution design, customer engagement, and technical sales support.

Technical Expertise

• Deep knowledge of voice, data, video, and IP networking technologies.
• Experience with: Hamina/Ekahau, MS Visio, BlueBeam VUE, Salesforce, MS Office 365 Suite, various AI professional working design tools and PC-based network utility tools.
• Proven design and analysis experience with TCP/IP LAN/WAN, OSI Model, Network Security, Firewalls, VPNs.
• Techstack-layer technology: IoT, IP Video, VoIP, SAAS, Fiber PON/Multi-Gigabit, HFC Broadband Internet, LTE, DOCSIS technology.
• Data storage and enterprise networking environments.
• Internet services, cloud/managed services, hosting, and collocation.
• Ability to design secure, scalable network architectures.

Skills & Competencies

• Exceptional consulting, communication, and presentation skills.
• Strong business acumen with a sales-driven mindset.
• Ability to influence decisions and build credibility with technical and non-technical stakeholders.
• Advanced problem-solving and analytical thinking skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office (e.g., Excel and PowerPoint) and network design tools (e.g., Visio).

Leadership & Collaboration

• Demonstrated ability to mentor peers and enable sales teams.
• Strong cross-functional collaboration skills.
• Customer-first mindset with a focus on long-term relationships.

Education & Certifications

• Bachelor's degree in Engineering or related field, or equivalent experience.
• Preferred certifications: Certified Wireless Network Associate (CWNA), CCNA, CCNP, or similar industry credentials.
• Valid driver's license and reliable transportation required.

Preferred Qualifications

• Experience working with hybrid fiber-coax (HFC) networks or similar broadband infrastructure.
• Knowledge of competitive telecom service offerings and market landscape.
• Experience supporting large-scale RFPs and enterprise solution deals.

Pay

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Enter State Manually] is [Manually enter Min] - [Manually enter Third Quartile]/year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.