Senior Sales Development Manager (Wayne, PA)

About the Role

As the Senior Sales Development Manager, you will manage the business relationship with clients to achieve their assortment, merchandising, pricing, and promotion objectives, leading to increased market share, volume, and profitability. You will lead customer relationships, provide strategic recommendations, and execute tactical plans to meet client objectives while supporting category growth goals.

Responsibilities

• Demonstrate knowledge of the client’s products, policies, and personnel while collaborating with the client to develop realistic objectives and strategies for building its business.
• Lead agency and client relationships with key customers, serving as the primary agency contact. Offer strategies and tactics to enhance collaboration, joint business planning, and mutual success through proactive communications, tiered engagement (in-person or online), and bi-annual executive sessions to review performance, opportunity gaps, and business partnership proposals.
• Demonstrate industry, market, customer, and category knowledge by regularly monitoring and analyzing market trends, customer trends, promotional activity, consumer behaviors, demographic shifts, and best practices.
• Provide fiduciary management of client/customer relationships in innovation, assortment, pricing, programming, shelving, and claims management.
• Demonstrate accountability and responsibility for client and customer relationships, maintain appropriate records, manage and access company SharePoint sites, share files on company platforms, and drive client and customer portals as required for success.
• Establish professional and frequent lines of communication with clients, supervisors, direct reports, associates, and customers, and elevate issues and opportunities in a timely manner.
• Participate in training and development programs to improve communication, organization, analytical, presentation, and negotiation skills.
• Act as a "team player"; honest and forthright with all parties; work well with peers; train and develop subordinates; adhere to the Code of Business Conduct.

Requirements

• Bachelor’s degree or equivalent; or 10-15 years related experience and/or training; or equivalent combination of education and experience.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and associates.
• Proficiency in basic arithmetic operations to accurately calculate budgets, net sales, margins, promotional percentages, discounts, and commissions. Ability to apply concepts to sales velocity ratios, days of supply, pallet configurations, sales forecasting, and proportions.
• Possess critical thinking skills such as analysis, evaluation, synthesis, abstract thinking, creative thinking, information processing, and problem-solving. Ability to prioritize workload and set goals.
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Valid driver's license and a clean DMV report.

Benefits

• Paid holidays
• Medical, dental, vision, and voluntary term life (VTL) insurance
• Flexible Spending Account
• Company-paid life/AD&D insurance
• 401k match
• Generous PTO