Senior Sales Advisor

About the role

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style, creating emblematic designs with an emphasis on materiality and shape from its Stockholm atelier. The company offers women’s and men’s collections spanning ready‑to‑wear, shoes, bags, accessories, and jewelry. TOTEME is looking for a Senior Sales Advisor to join our new store at South Coast Plaza in Los Angeles full-time. In this role, you will act as a menswear ambassador providing exceptional service and building lasting relationships with our clients. You will help drive the business in all areas, from client engagement and styling to operational excellence and brand building. You will report to the Store Manager.

Responsibilities

• Act as the in-store ambassador for TOTEME Menswear, championing the category through product expertise, styling guidance, and client development.
• Deliver an elevated and personalized customer experience aligned with TOTEME's values.
• Build and nurture long-term relationships with clients through clienteling.
• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.
• Provide styling advice and ensure impeccable visual merchandising and store presentation.
• Actively contribute to daily store operations.
• Share insights and feedback with the team and management regarding customer needs, product requests and trends.
• Analyze and work towards Key Performance Indicators (KPIs) and business goals.
• Participate in and contribute to TOTEME's social and environmental sustainability strategy.

Requirements

• Minimum of two years of experience in fashion retail, ideally within the luxury sector.
• Proven success in delivering outstanding customer service, building strong client relationships, and exceeding sales goals.
• Strong understanding of fashion, mens