Senior Saas Administrator

About the role

We are hiring a Workplace Technology/SaaS Engineer to own our Atlassian environment and run the SaaS and identity platforms our employees depend on every day. Jira Service Management sits at the center of this role.

Responsibilities

• Administer the full Atlassian suite with a primary focus on Jira Service Management: build and maintain service desks, request types, queues, SLAs, automation rules, and approval workflows.
• Design JSM workflows that match how teams actually work, and reduce manual steps through automation rather than adding processes.
• Own Entra ID administration: manage users, groups, conditional access policies, app registrations, and role assignments.
• Administer the company SaaS stack, including Slack, Google Workspace, Microsoft 365, Jamf, Zoom, and Lumos.
• Build automations that connect systems using tools like N8N and AI such as Claude, so routine requests resolve without a human touching them.
• Manage joiner, mover, and leaver processes end to end, making sure provisioning and deprovisioning happen on time and access stays clean.
• Partner with Security on access reviews, least-privilege enforcement, and audit readiness.
• Write and maintain documentation for the systems you own so the team can support them.
• Track and resolve platform issues, and improve reliability over time.

Requirements

• 5+ years administering the Atlassian suite, with deep hands-on experience in Jira Service Management (service desk setup, complex workflows, SLAs, and automation).
• Strong Entra ID administration experience: conditional access, groups, app registrations, and identity governance.
• Strong knowledge of SCIM provisioning and how identity flows into SaaS applications.
• Experience administering several of the following: Slack, Google Workspace, Microsoft 365, Jamf, Zoom, Lumos.
• Comfort building automation. Experience with N8N, scripting, or AI tools like Claude is a strong plus.
• Strong documentation skills.
• Support for both macOS and Windows environments.
• Familiarity with ITIL practices and Agile project management.
• A bias toward automating repetitive work instead of doing it by hand.

Nice to have

• Atlassian certifications (ACP).
• Microsoft identity certifications (SC-300).
• Experience scaling SaaS operations at a growing company.
• History of replacing manual access processes with automated provisioning.

Qualifications

• Experience with Jira Service Management.
• Experience with Entra ID administration.
• Experience with multiple SaaS applications.
• Experience with automation tools.
• Experience with ITIL and Agile practices.

Skills

• Atlassian Suite Administration.
• Jira Service Management.
• Entra ID Administration.
• SaaS Application Administration.
• Automation Tools.
• ITIL and Agile Practices.

Benefits

Hybrid 3 days/week in NYC Office

Pay

$130k-$150k base salary

Schedule

Hybrid 3 days/week in NYC Office