Senior Risk Manager, Last Mile

About the role

We're seeking an experienced Risk Manager to own and operate the Data Preservation Program supporting legal proceedings in the Delivery Service Partner (DSP) organization.

Responsibilities

• Serve as corporate representative in depositions, trials, and other legal proceedings
• Gain comprehensive knowledge of Last Mile operations, policies, and procedures
• Influences roadmaps, business and technology decisions, and risk portfolio strategy for Last Mile litigation defense
• High impact at organizational level, affecting multiple products across multiple organizations
• Manages the full lifecycle of complex risk programs with negotiated and defined obligations
• Drives risk reduction quantified with metrics, balancing customer experience against risk management concerns
• Own the engagement and support model for Legal, Litigation, and Risk teams requiring DSP data, replacing deprecated workflows with scalable self-service capabilities
• Partner with DSP Analytics to enable teams to self-serve data through training on tools and pre-built queries
• Aggregate common use cases and assess build vs. self-service requirements, coordinating with teams per established RACI
• Drive metrics for program effectiveness, including response time reduction, self-service adoption rates, and discovery production quality scores
• Serve as the primary Subject Matter Expert (SME) coordinator, routing topics to appropriate SMEs, tracking feedback timelines, and escalating gaps
• Partner with Legal to identify additional opportunities

Requirements

• Bachelor's degree or equivalent 6+ years of compliance, audit or risk management experience
• 5+ years of program or project Management experience
• Knowledge of Microsoft Office products and applications at an advanced level

Qualifications

• Master's degree or equivalent preferred
• Project Management Professional (PMP) or equivalent certification preferred
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent preferred
• Prior experience as a corporate representative preferred

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities simultaneously
• Experience with data preservation and litigation support systems
• Understanding of legal and regulatory requirements related to data preservation

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $121,200.00 - $163,900.00 USD annually.

Schedule

Full-time position.